Customer Education Manager

PVcase; Barcelona; Ibrido; EUR 43.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flex benefit package

Unlimited remote work

Flexible working hours

Half-day Summer Fridays

Full training and onboarding

Descrizione del lavoro

PVcase seeks a Customer Education Manager to own the Customer Academy end-to-end, crafting a scalable program that improves onboarding, accelerates time-to-value, and boosts product adoption. You will collaborate with Customer Success, Support, Product, and Marketing to enable self-serve learning as the platform evolves.

The role requires leading from discovery to delivery, shaping course structure, and building certification paths for diverse roles.

Competenze

• Experience building or evolving B2B SaaS customer education programs.
• Strong ownership and ability to deliver independently.
• Practical understanding of learning platforms and instructional design.
• Analytical, experimental mindset with data-informed decision making.

Mansioni

• Own the Customer Education strategy and roadmap across Customer Success, Support, Product, and Marketing.
• Lead discovery through launch of education initiatives and improve ongoing programs.
• Evolve the Academy structure, learner journeys, and certification programs.
• Coordinate with technical experts to build, review, and translate content.
• Integrate education with onboarding, product releases, and adoption.
• Leverage analytics and learner feedback to optimize formats, delivery, and scope.
• Establish scalable content creation, review, and localization processes.

Conoscenze

Ownership & judgement

Prioritization

Cross-functional collaboration

Strong communication

Adult learning theory

Instructional design

Strumenti

LMS platforms

Articulate 360

TalentLMS

Skilljar

Salesforce

Google Workspace

Adobe Creative Cloud

AI content tools (ChatGPT, Gemini, Claude)

Descrizione del lavoro

The Customer Education Manager will take full, end-to-end ownership of PVcase’s Customer Academy. This builder role is the first of its kind, responsible for creating a scalable education program that improves onboarding, accelerates time-to-value, increases product adoption, and reduces reliance on reactive support. You will work cross-functionally across Customer Success, Support, Product, and Marketing to ensure customers can self-serve and continuously learn as the platform evolves.

• Set the direction. Own the customer education strategy and roadmap, connecting customer needs, product priorities, and business goals. Decide where education can make the greatest difference and focus effort accordingly.

• Turn strategy into delivery. Lead initiatives from discovery through launch and improvement, coordinating contributors, managing dependencies, and making realistic decisions about scope and capacity.

• Evolve the Academy and learning experience. Own the learning platform, course structure, and learner journey. Develop learning paths and certification programs for different roles and skill levels, with practical ways to demonstrate proficiency.

• Bring expertise together. Work with technical experts to turn product knowledge and industry best practices into useful learning. Shape and assemble courses, coordinate production and reviews, and ensure materials remain accurate and accessible.

• Make learning part of the customer journey. Partner with customer, technical, and product teams to promote education and connect it with onboarding, product releases, and ongoing adoption.

• Experiment and improve. Speak with customers, test formats and delivery approaches, and use learner feedback, Academy analytics, and product usage to decide what to improve, expand or stop.

• Build a program that scales. Establish practical processes for content creation, review, updates, and localization, working with technical contributors and translation services. Coordinate with Help Center, Community, and technical teams to create a connected experience.

• Experience building or evolving B2B SaaS customer education programs, with evidence of turning strategy into results.

• Strong ownership and judgment, with the ability to prioritize, coordinate contributors, and deliver independently.

• A practical understanding of learning platforms, instructional design, and adult learning, with the ability to build and improve learning experiences yourself.

• Clear communication and an analytical, experimental mindset. You’re comfortable making progress with incomplete information and adapting when something doesn’t work.

Preferred experience

You do not need to be a solar expert. We welcome candidates who are curious about our industry and willing to learn how our customers work.

• Launching or scaling certification programs, customer academies, or multilingual education.

• Supporting technical or engineering audiences, or familiarity with CAD tools and solar workflows.

• Proficiency with LMS and course authoring tools, CRM/CS platforms, or AI-assisted content workflows (e.g., TalentLMS, Articulate 360, Skilljar, Gainsight, Salesforce, Google Workspace, Adobe Creative Cloud).

• Recent experience with AI authoring tools to improve workflow and course content creation, including tools like ChatGPT, Gemini, and Claude.

What success looks like

• More customers discovering, using, and benefiting from education, supported by clear priorities and a repeatable delivery process.

• Improved enrollment, active learning, demonstrated proficiency, certification attainment, and learner feedback, alongside course completion.

• Evidence of education contributing to faster onboarding, stronger product adoption, and fewer repetitive support inquiries, evaluated with partner teams over time.

About us

PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.

Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.

Get ready to enjoy

• Flex benefit package, customizing perks to match your unique style.

• Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona.

• Flexible working hours, harmonizing your personal and professional life.

• Half-day Summer Fridays.

• Full training and onboarding program for a seamless start.

• Exclusive work only with international markets.

• Considerable & steadily increasing salary, recognizing and rewarding your dedication.

• Frequent in-office and after-hours activities with team members.

• Participation in international training programs.

• Internal transparency with company results and salary system, promoting a culture of trust and collaboration.

• Additional paid vacation days, including birthdays, volunteering, and other occasions.

Salary Range:

• Lithuania: 46,400 - 66,700 EUR gross/yearly.

• Spain: 43,100 - 62,000 EUR gross/yearly.

Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position.