Remote CSM – Spain & Iberia (Mid‑Market SaaS)

Virtuagym Nl; España; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Remote work from Spain

23 paid vacation days per year

Home office setup and hardware

Virtuagym Health Program access

Open to work from abroad within Europe

Growth opportunities in a diverse,国际团队

Company events and wellness program

Job summary

Virtuagym is seeking a full-time Spanish-speaking Customer Success Manager (post-sale) to work remotely from Spain. You will own relationships with mid-market fitness businesses in Spain & Iberia, guiding onboarding, driving adoption, and supporting expansion across locations.

You will collaborate with international teams to ensure maximum value for customers. You will bring native Spanish, professional English, SaaS experience, and a proactive mindset.

Qualifications

• Native-level Spanish or full professional fluency
• Full professional fluency in English for international collaboration
• Proven ability to position yourself as a trusted advisor to senior stakeholders
• Strong collaboration skills to work with product, sales, support, and marketing
• Solid project management skills and comfort in a fast-changing environment
• A proactive, self-starting mindset with a strong sense of ownership
• Experience in a SaaS environment
• Love the fitness industry

Responsibilities

• Build trusted advisor relationships with customers, helping them achieve maximum value throughout their lifecycle.
• Own onboarding, training and implementation for your mid-market accounts, coordinating rollouts across their locations.
• Maintain a deep understanding of the Virtuagym platform and advise customers on relevant features for their goals.
• Act as a product champion and drive adoption through expertise and pro-active guidance.
• Support the key contacts in your portfolio with their day-to-day requests.
• Proactively identify expansion and growth opportunities within your customer base.
• Increase renewals and reduce churn through early risk identification and mitigation.
• Be the voice of the customer by collecting feedback, managing requests, improving NPS, and analysing customer insights

Skills

Spanish native

English fluency

Trusted advisor

Cross-functional collaboration

Project management

SaaS experience

Proactive mindset

Fitness industry passion

Job description

Virtuagym is seeking a full-time Spanish-speaking Customer Success Manager (post-sale) to work remotely from Spain. You will own relationships with mid-market fitness businesses in Spain & Iberia, guiding onboarding, driving adoption, and supporting expansion across locations.

You will collaborate with international teams to ensure maximum value for customers. You will bring native Spanish, professional English, SaaS experience, and a proactive mindset.