Global Onboarding Consultant - DACH & Intl (Remote Spain)

Virtuagym; España; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Remote from Spain

Home office setup & hardware

Vacation days: 23 per year

Health program access

OpenUp coaching access

Work from abroad up to 12 weeks/yr

Job summary

Virtuagym is seeking a Customer Onboarding Consultant for our International team. This remote role from Spain will be the first point of contact for local clients and drive their success with our digital health & fitness SaaS.

You will onboard clients, provide tailored guidance from A to Z, host 1:1 sessions, and proactively ensure goals are met to maximize satisfaction and retention.

Qualifications

• Experience with managing client communication, from call center, hospitality, events.
• Strong written and verbal communication skills in English and German (native).
• You easily connect with people.
• Comfortable with autonomy and remote work.
• You are a true problem solver with great emphatic skills.
• Fast learner and tech savvy.
• Strong organization and time management skills and ability to think outside the box.

Responsibilities

• Onboard your portfolio of starting clients and advise on software implementation from A to Z.
• Provide tailored advice to help customers realize value quickly and become Virtuagym fans.
• Host 1:1 onboarding sessions with clients.
• Proactively reach out to ensure goals are met and support retention.
• Ensure highest possible customer satisfaction through proactive service and issue follow-up.

Skills

English (native)

German (native)

Client communication

Job description

Virtuagym is seeking a Customer Onboarding Consultant for our International team. This remote role from Spain will be the first point of contact for local clients and drive their success with our digital health & fitness SaaS.

You will onboard clients, provide tailored guidance from A to Z, host 1:1 sessions, and proactively ensure goals are met to maximize satisfaction and retention.