Remote DACH & International Customer Success Consultant

Virtuagym; España; A distancia; EUR 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from Spain

23 vacation days

Home office setup

Health program access

OpenUp coaching

European travel flexibility

Descripción de la vacante

Virtuagym is expanding its Customer Success team in EMEA, offering a full-time, remote position from Spain. You will support the DACH and international markets, ensuring long-term customer satisfaction and driving growth across our diverse client base.

You will primarily handle German- and English-speaking customers, build relationships, and collaborate with product teams to resolve issues. This role is ideal for a proactive problem-solver with SaaS CS interest.

Formación

• Proficiency in written and verbal German (native or near-native) and good English skills.
• 0–2 years of experience in a customer-facing role.
• Tech‑savvy with a logical, analytical mindset.
• Strong problem-solving abilities and solution orientation.
• Structured, organized with good time management and attention to detail.
• Prior experience in SaaS/software customer success is a plus (not a call center role).

Responsabilidades

• Investigate and resolve customer issues in collaboration with product teams.
• Provide efficient customer support via email and phone.
• Build and nurture relationships to improve retention and loyalty.
• De-escalate challenging client situations and offer creative solutions.
• Address churn risks and payment-related queries.
• Contribute to process improvements through feedback and project involvement.

Conocimientos

German fluency

English fluency

Customer service

Problem solving

Time management

Adaptability

Descripción del empleo

Virtuagym is expanding its Customer Success team in EMEA, offering a full-time, remote position from Spain. You will support the DACH and international markets, ensuring long-term customer satisfaction and driving growth across our diverse client base.

You will primarily handle German- and English-speaking customers, build relationships, and collaborate with product teams to resolve issues. This role is ideal for a proactive problem-solver with SaaS CS interest.