German-Speaking SaaS Customer Success Consultant (Remote)

Virtuagym; España; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Remote working from Spain

Home office setup and hardware

Virtuagym Health Program access

Job summary

Virtuagym in Spain is seeking a Customer Service Consultant for the DACH & International markets. This full-time, remote role supports our EMEA team and coordinates with product and sales to deliver outstanding service to customers across Europe.

Responsibilities include handling email and phone inquiries, resolving issues, building strong customer relationships, and addressing churn or payment queries. Fluency in German and English is a hard requirement, plus SaaS customer success experience is

Qualifications

• Fluency in written and spoken German and English.
• Demonstrated problem-solving skills and logical thinking.
• Structured, organized with good time management and attention to detail.

Responsibilities

• Investigate and resolve system issues with the product department.
• Deliver customer support via email and phone.
• Build and nurture customer relationships to enhance retention and loyalty.
• Offer solutions, de-escalate challenging client situations and handle objections.
• Address churn risks and payment-related queries.
• Contribute to process improvements through feedback and projects.

Skills

German language

English language

Problem solving

Structured thinking

Time management

Communication

Customer service mindset

Tools

CRM software

Job description

Virtuagym in Spain is seeking a Customer Service Consultant for the DACH & International markets. This full-time, remote role supports our EMEA team and coordinates with product and sales to deliver outstanding service to customers across Europe.

Responsibilities include handling email and phone inquiries, resolving issues, building strong customer relationships, and addressing churn or payment queries. Fluency in German and English is a hard requirement, plus SaaS customer success experience is