Private Clients Advisor

Las Rozas Village; Las Rozas de Madrid; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Las Rozas Village, part of The Bicester Collection, is seeking a Private Clients Advisor to shape relationships with high‑value VIC clients and deliver a personalised luxury journey. You will own a dedicated client portfolio, host private experiences, and drive engagement through specialised services and storytelling.

Based onsite in Las Rozas Village, you will combine sales focus with elevated hospitality to maximise client lifetime value while maintaining accurate client records in Salesforce.

Formación

• Commercial mindset with ability to grow high‑value client relationships.
• Hands‑on clienteling and luxury service experience.
• Strong styling sense and fashion knowledge.
• Excellent communication and relationship management.
• Strong organisational skills to manage multiple clients.

Responsabilidades

• Own and develop a high‑value VIC client portfolio to drive visits and sales.
• Host clients with bespoke experiences such as private appointments and events.
• Leverage concierge services and client benefits to boost loyalty.
• Maintain accurate Salesforce client profiles for pipeline tracking.
• Monitor personal KPIs and contribute to team targets.

Conocimientos

Commercial mindset

Clienteling

Fashion styling

Interpersonal skills

Organisation

Descripción del empleo

We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether

Part of The Bicester Collection, Las Rozas Village doesn't do ordinary. Set along peaceful boulevards just 30 minutes from Madrid, our open‑air, pedestrianised Village is home to more than 100 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Retail team is hiring a Private Clients Manager.

The role

As part of our Private Client Services team, the Private Clients Advisor plays a key role in shaping high-value client relationships and delivering a truly personalised luxury journey.

You will own and develop a dedicated portfolio of high-value clients (VIC), driving qualified visits and sales through proactive engagement and relationship‑based clienteling.

You will act as both a commercial driver and experience curator, combining sales mindset with an elevated hospitality approach to deliver truly memorable and bespoke experiences.

Location: This role is based on‑site in Las Rozas Village

What you’ll be doing

A few of the key responsibilities in this role:

• Client Portfolio Performance — Take full ownership of a high value client (VIC) portfolio, driving revenue growth through proactive outreach, structured clienteling activity, and the acquisition of new high‑potential profiles to generate qualified visits and repeat behaviours
• Private Client Experience — Personally host clients throughout their journey, delivering bespoke experiences such as private appointments, fashion workshops, and exclusive activations through storytelling, styling expertise, and tailored recommendations
• Concierge & Benefits Activation — Leverage concierge services, events, and client benefits to enhance engagement, build long‑term loyalty, and maximise client lifetime value
• CRM & Data Management — Maintain accurate and up‑to‑date client profiles in Salesforce, capturing preferences, behaviours, and interactions to manage pipeline, follow‑ups, and performance tracking effectively
• Performance & Targets — Monitor personal KPIs (appointments, visits, sales) and contribute to overall team objectives, ensuring all client activity is accurately recorded and reportable

What we’re looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you’ll bring:

• Commercial & Relationship Expertise — Strong commercial mindset with confidence in proactive outreach and sales generation, and the ability to build trust and long‑term loyalty with high‑value clients
• Fashion & Styling Passion — Genuine passion for fashion, styling, and Personal Shopping, with the ability to deliver tailored, elevated advice to a discerning clientele
• Interpersonal & Communication Skills — Excellent communicator with strong interpersonal skills; fluent in English with additional languages a strong advantage
• Organisation & Attention to Detail — Highly organised with the ability to manage multiple client relationships simultaneously while maintaining accuracy and care
• Desired Experience — Proven background in client relationship management within luxury retail, hospitality, or a premium service environment

What we offer

A warm welcome, the chance to build an ever‑evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Las Rozas Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge?