Sales Associate - Madrid Las Rozas

Versace; Madrid; On-site; EUR 25,000 - 35,000; Full time

Job summary

Versace is seeking a Sales Associate in Madrid to enhance customer relationships and maximize sales opportunities. The ideal candidate will have over 2 years of experience in retail, preferably in luxury. Responsibilities include maintaining store standards, capturing customer data, and delivering the ultimate Versace experience. Applicants should possess strong communication skills and the ability to thrive in a high-paced environment. Join Versace to contribute to a diverse and inclusive workplace.

Qualifications

• 2+ years' experience in retail, preferably luxury.
• Strong computer skills including retail sales systems.

Responsibilities

• Build relationships with customers and maximize sales.
• Ensure store standards in terms of operations and image.
• Capture customer data to maintain long-term relationships.
• Manage stock and operational duties effectively.

Skills

Customer engagement

Sales maximization

Effective communication

Brand knowledge

Relationship management

Tools

Retail sales system

Microsoft Excel

Microsoft Word

Job description

WHO YOU ARE

Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented.

WHAT YOU WILL DO

The Sales Associate will join our team reporting to the Store Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

Business Development & Client Management

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and management through effective communication
• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service

CRM

• Capture customer data all the time
• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of In-store & Promotional events
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU'LL NEED TO HAVE

• 2+ years' experience in retail – luxury experience preferred
• Computer skills to include operation of retail sales system, Word, Excel and email

WE'LD LOVE TO SEE

• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• Exceptional verbal and written communication skills
• A positive, outgoing, high-energy personality able to thrive within a high paced environment

At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V