Senior Client Advisor - Madrid Serrano

Moncler; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury fashion company in Madrid is seeking a full‑time Senior Client Advisor. In this role, you will ensure an exceptional client experience, build relationships, and achieve sales targets. Ideal candidates have strong previous experience in luxury retail, technological proficiency, and excellent interpersonal skills. Join a dynamic team dedicated to promoting brand values and providing a welcoming environment.

Formación

• Proven sales experience in structured luxury retail.
• Proficiency in retail technology tools.
• Strong understanding of luxury sector products.

Responsabilidades

• Provide an exceptional client experience and maintain relationships.
• Demonstrate brand values and commitment.
• Achieve and cultivate a robust client base.
• Collaborate with visual merchandising for standards.
• Engage effectively with team members.

Conocimientos

Sales experience in luxury fashion/retail

Technological proficiency

Client-oriented mindset

Interpersonal skills

Fluency in English

Descripción del empleo

Overview

Moncler Group is specialized in luxury clothing and accessories. We are a group characterized by experientiality, inclusiveness, a sense of belonging to a community, and contamination of different meanings and worlds.

Our goal is that Moncler's social channels not only communicate our identity or our products, but also move to meet the interests, tastes and emotions of our community and beyond.

Job Opening

We are looking for a full‑time Senior Client Advisor to complete the team of our boutique in Calle Serrano, Madrid.

The Senior Client Advisor, with impeccable presentation and natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs and building a profitable, long‑lasting relationship. The Senior Client Advisor is responsible for reaching individual results while also serving as an example, a point of reference and a guide for reaching team targets.

Your Impact

• Ensures a unique client experience, creating a long lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
• Shows passion, brand commitment and embodies the brand values and vision;
• Achieves and cultivates a strong client base to ensure an active and expanding business;
• Promotes awareness of store’s target and KPIs goals;
• Implements and maintains company’s visual standards in store, collaborating with visual merchandising team, ensuring replenishment and stock management;
• Works with the team effectively and enthusiastically, conveying energy and motivation, being a reliable partner.

Qualifications

• Strong previous experience in sales roles in structured fashion luxury/retail companies;
• Proficiency with technological tools and applications;
• Passionate about retail, client‑oriented and with a commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong interpersonal skills;
• Willingness to evolve in the organisation, willingness to relocate is a plus;
• Fluency in English, proficiency in another language is considered a plus.

We Would Appreciate a Person That Has

• Strong team spirit;
• Previous international experience both in professional and non-professional contexts;
• Enthusiasm and a problem‑solving attitude.

Moncler is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin color, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.