Private Clients Coordinator

The Bicester Village Shopping Collection; la Roca del Vallès; Presencial; EUR 40.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Birthday leave

Employee discounts

Private medical and dental cover

Referral bonuses

Descripción de la vacante

The Bicester Village Shopping Collection at La Roca Village in Spain is seeking a Private Clienteling Coordinator to deliver highly personalised experiences for our valued guests.

You will work closely with Private Client Services, Personal Shopping, Hospitality and Concierge teams to coordinate exclusive events and experiences, build meaningful relationships with clients and contribute to guest acquisition, loyalty and commercial success.

Formación

• Experience in clienteling, luxury retail, hospitality or premium customer experience.
• Fluent in English and Spanish; additional languages are an advantage.
• Advanced Microsoft Office skills and confidence with Power BI and AI tools.

Responsabilidades

• Support the development and maintenance of relationships with Private Clients through regular engagement and personalised communication.
• Coordinate and support the delivery of events and experiences within The Apartment, working with internal stakeholders across departments.
• Partner with Hospitality and Concierge teams to provide exceptional service before, during and after each guest visit.
• Welcome and host guests, brand partners and key stakeholders, ensuring a seamless and memorable experience.
• Coordinate personal shopping appointments and bespoke client experiences.
• Support the Private Client Services Director in building and strengthening relationships with new and existing clients.
• Act as a brand ambassador for Private Client Services and represent the team at events when required.
• Collaborate with business leaders to ensure alignment and continuous improvement of the guest experience.

Conocimientos

Clienteling

Luxury retail

Hospitality

HNW clients

Relationship building

Organised

Communication

Power BI

Microsoft Office

AI tools

Herramientas

Power BI

Microsoft Office

Descripción del empleo

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Private Clients Coordinator

Barcelona, ES, 08430

Full Time

Something Extraordinary Every Day™

We are looking for a Private Clienteling Coordinator to join our team at La Roca Village and support the delivery of exceptional, highly personalised experiences for our most valued guests.

In this role, you will work closely with the Private Client Services, Personal Shopping, Hospitality and Concierge teams to support the execution of our Private Clienteling strategy. You will help build meaningful relationships with clients, coordinate exclusive events and experiences, and contribute to guest acquisition, loyalty and commercial success.

What you'll do:

• Support the development and maintenance of relationships with Private Clients through regular engagement and personalised communication.
• Coordinate and support the delivery of events and experiences within The Apartment, working closely with internal stakeholders across multiple departments.
• Partner with the Hospitality and Concierge teams to provide exceptional service before, during and after each guest visit.
• Welcome and host guests, brand partners and key stakeholders, ensuring a seamless and memorable experience.
• Coordinate personal shopping appointments and bespoke client experiences.
• Support the Private Client Services Director in building and strengthening relationships with new and existing clients.
• Act as a brand ambassador for Private Client Services and represent the team at internal and external events when required.
• Collaborate with business leaders and stakeholders to ensure alignment and continuous improvement of the guest experience.

Who you are:

• Experienced in clienteling, luxury retail, hospitality or premium customer experience environments.
• Passionate about delivering exceptional service and creating memorable guest experiences.
• Skilled at building strong relationships with high-net-worth clients and stakeholders.
• Highly organised, detail-oriented and able to manage multiple priorities.
• Proactive, adaptable and comfortable working in a fast-paced environment.
• A collaborative team player with excellent communication skills.
• Fluent in English and Spanish; additional languages are an advantage.
• Experience in luxury retail, clienteling, hospitality or guest experience roles.
• Proven experience supporting or coordinating high-quality events and experiences.
• Strong relationship-building and stakeholder management skills.
• Advanced Microsoft Office skills and confidence using reporting, Power BI and AI tools.
• Excellent organisational, planning and prioritisation skills.
• Guest-first mindset with a strong focus on service excellence.
• Ability to work effectively across multiple departments and levels of the business.

The Bicester Collection is the world’s leading luxury shopping destination collection, bringing together 11 distinctive Villages across Europe and China. We are committed to creating magical and memorable experiences for our guests, brand partners and colleagues every day.

What we do for you

The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you'll receive a competitive salary and benefits package including 25 days annual leave, birthday leave, additional leave for key life events, employee discounts, private medical and dental cover, referral bonuses and much more.

Come and live your story with us

We believe that an inclusive workforce makes magic happen. Join a diverse and ambitious team where collaboration, innovation and exceptional guest experiences are at the heart of everything we do