Private Clients Manager

The Bicester Collection; Madrid; On-site; EUR 38,025 - 46,475; Full time

Benefits offered by this job

Wellbeing benefits

Job summary

The Private Clients Manager role at The Bicester Collection’s Las Rozas Village, just 30 minutes from Madrid, focuses on shaping high‑value client relationships and delivering a personalised luxury journey. You will own a VIC portfolio, drive visits and sales, and host bespoke experiences as part of a premium service approach.

Based on‑site at Las Rozas Village, you will use storytelling, styling expertise, and tailored recommendations to enhance client engagement, while maintaining detailed

Qualifications

• Proven background in client relationship management within luxury retail, hospitality, or premium service.
• Excellent clienteling and relationship-building skills.
• Strong sales mindset with a focus on high-value clients.

Responsibilities

• Own and manage a high-value VIC client portfolio to drive revenue through proactive outreach and structured clienteling.
• Host clients throughout their journey with bespoke experiences such as private appointments and styling sessions.
• Leverage concierge services, events, and client benefits to maximise engagement and loyalty.
• Maintain accurate client profiles in Salesforce and track interactions for pipeline management.
• Monitor KPIs and ensure all activity is recorded and reportable.

Skills

Commercial & Relationship Expertise

Fashion & Styling Passion

Interpersonal & Communication Skills

Organization & Attention to Detail

Tools

Salesforce

Job description

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Private Clients Manager

Madrid, ES, 28232

Full Time

We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether

Part of The Bicester Collection,Las Rozas Village does not do ordinary. Set along peaceful boulevards just 30 minutes from Madrid, our open-air, pedestrianised Village is home to more than 100 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Retail team is hiring a Private Clients Manager.

The role

As part of our Private Client Services team, the Private Clients Manager plays a key role in shaping high-value client relationships and delivering a truly personalised luxury journey.

You will own and develop a dedicated portfolio of high-value clients (VIC), driving qualified visits and sales through proactive engagement and relationship-based clienteling.

You will act as both a commercial driver and experience curator, combining sales mindset with an elevated hospitality approach to deliver truly memorable and bespoke experiences.

Location: This role is based on-site in Las Rozas Village

Startingminimumsalary: €42,250

Whatyou'llbe doing

A few of the key responsibilities in this role:

• Client Portfolio Performance— Take full ownership of a high value client (VIC) portfolio, driving revenue growth through proactive outreach, structured clienteling activity, and the acquisition of new high-potential profiles to generate qualified visits and repeat behaviours
• Private Client Experience— Personally host clients throughout their journey, delivering bespoke experiences such as private appointments, fashion workshops, and exclusive activations through storytelling, styling expertise, and tailored recommendations
• Concierge & Benefits Activation — Leverage concierge services, events, and client benefits to enhance engagement, build long‑term loyalty, and maximise client lifetime value
• CRM & Data Management — Maintain accurate and up-to-date client profiles in Salesforce, capturing preferences, behaviours, and interactions to manage pipeline, follow-ups, and performance tracking effectively
• Performance & Targets— Monitor personal KPIs (appointments, visits, sales) and contribute to overall team objectives, ensuring all client activity is accurately recorded and reportable

Whatwe'relooking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role,you'll bring:

• Commercial & Relationship Expertise— Strong commercial mindset with confidence in proactive outreach and sales generation, and the ability to build trust and long‑term loyalty with high‑value clients
• Fashion & Styling Passion— Genuine passion for fashion, styling, and Personal Shopping, with the ability to deliver tailored, elevated advice to a discerning clientele
• Interpersonal & Communication Skills— Excellent communicator with strong interpersonal skills; fluent in English with additional languages a strong advantage
• Organisation & Attention to Detail— Highly organised with the ability to manage multiple client relationships simultaneously while maintaining accuracy and care

Desired Experience–Proven background in client relationship management within luxury retail, hospitality, or a premium service environment

What we offer

• A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We'reproud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Las Rozas Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge?