Client Advisor La Roca

TAG Heuer; Barcelona; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding program

Career development within LVMH Group

Exclusive discounts on TAG Heuer/LVMH

Learning platforms for professional发展

Language academy enrollment

Health and life insurance

Wellhub wellness benefits

Descripción de la vacante

TAG Heuer in Madrid seeks a Client Advisor to drive boutique sales, build lasting client relationships, and embody the brand's DNA. You will report to the Boutique Manager and work in a fast-paced, inclusive environment that values creativity and teamwork.

The role emphasizes omnichannel customer journeys, strong service, and active event participation. Fluent English and Spanish are essential, with additional languages welcomed. A minimum of three years in luxury retail operations is required.

Formación

• Minimum 3 years of experience in luxury retail operations, with a strong commercial background and training.
• Advanced fluency in English and Spanish; additional languages are highly valued.
• Possesses a client-centric mindset with excellent interpersonal and communication skills.

Responsabilidades

• Proactively achieve sales targets and KPIs by employing effective selling techniques and fostering team collaboration.
• Develop and nurture enduring client relationships, leveraging all available resources to consistently deliver memorable in-store experiences and exceptional service.
• Embody TAG Heuer's brand DNA and serve as a Brand Ambassador, actively participating in events both within and outside the boutique.
• Actively promote and integrate omnichannel sales initiatives to ensure a seamless client journey across all interaction points.
• Innovate and propose strategic ideas for sales growth, covering merchandising and special events.
• Master qualitative client data collection, using insights to personalize client engagement and maximize business opportunities.
• Actively contribute to operational excellence, supporting daily processes like inventory, cash operations, and security under boutique management.

Conocimientos

Luxury retail

Sales targets

Client relationships

Omnichannel sales

Communication

Herramientas

CRM software

POS system

Descripción del empleo

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Client Advisor, you will play a key role in drive boutique sales and foster lasting client relationships by embodying the brand, ensuring operational excellence, and contributing to a collaborative and inclusive work environment. Based in Madrid, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Start date: As soon as possible

Job Responsibilities

• Proactively achieve sales targets and KPIs by employing effective selling techniques and fostering team collaboration.
• Develop and nurture enduring client relationships, leveraging all available resources to consistently deliver memorable in-store experiences and exceptional service.
• Embody TAG Heuer's brand DNA and passionately serve as a Brand Ambassador, actively participating in events both within and outside the boutique.
• Actively promote and integrate omnichannel sales initiatives to ensure a seamless and superior client journey across all interaction points.
• Innovate and propose strategic ideas for sales growth, covering merchandising, and special events.
• Master qualitative client data collection, utilizing insights to personalize client engagement and maximize business opportunities.
• Actively contribute to operational excellence, supporting all daily processes such as inventory management, cash operations, and security under boutique management guidance.

Profile

Minimum 3 years of experience in luxury retail operations or related commercial environments, supported by a strong commercial background and training. Proven knowledge of luxury retail operations, including selling techniques, clienteling KPIs, digital tools, and retail procedures. Advanced fluency in English and Spanish, proficiency in additional languages is highly valued. Possesses a client-centric mindset with excellent interpersonal and communication skills, coupled with a strong service predisposition. As part of the LVMH LIFE360 program aimed at reducing LVMH’s ecological impact, which includes a Green IT vertical, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement associated best practices. We encourage you to apply even if you do not meet all the criteria listed.

Additional Information

Your benefits at TAG Heuer (non-exhaustive list):

• Tailor-made onboarding program
• Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more!)
• Exclusive discounts on selected TAG Heuer and LVMH products
• Access to cutting-edge learning platforms to support continuous professional development and skill enhancement.
• Language academy enrollment for those wishing to learn a new language or perfect an existing one.
• Health and life insurance coverage.
• Wellhub membership, providing access to a wide range of wellness benefits and resources.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.