Luxury Private Clients Manager – Personal Styling & VIP Care

The Bicester Collection; Madrid; On-site; EUR 38,025 - 46,475; Full time

Benefits offered by this job

Wellbeing benefits

Job summary

The Private Clients Manager role at The Bicester Collection’s Las Rozas Village, just 30 minutes from Madrid, focuses on shaping high‑value client relationships and delivering a personalised luxury journey. You will own a VIC portfolio, drive visits and sales, and host bespoke experiences as part of a premium service approach.

Based on‑site at Las Rozas Village, you will use storytelling, styling expertise, and tailored recommendations to enhance client engagement, while maintaining detailed

Qualifications

• Proven background in client relationship management within luxury retail, hospitality, or premium service.
• Excellent clienteling and relationship-building skills.
• Strong sales mindset with a focus on high-value clients.

Responsibilities

• Own and manage a high-value VIC client portfolio to drive revenue through proactive outreach and structured clienteling.
• Host clients throughout their journey with bespoke experiences such as private appointments and styling sessions.
• Leverage concierge services, events, and client benefits to maximise engagement and loyalty.
• Maintain accurate client profiles in Salesforce and track interactions for pipeline management.
• Monitor KPIs and ensure all activity is recorded and reportable.

Skills

Commercial & Relationship Expertise

Fashion & Styling Passion

Interpersonal & Communication Skills

Organization & Attention to Detail

Tools

Salesforce

Job description

The Private Clients Manager role at The Bicester Collection’s Las Rozas Village, just 30 minutes from Madrid, focuses on shaping high‑value client relationships and delivering a personalised luxury journey. You will own a VIC portfolio, drive visits and sales, and host bespoke experiences as part of a premium service approach.

Based on‑site at Las Rozas Village, you will use storytelling, styling expertise, and tailored recommendations to enhance client engagement, while maintaining detailed