Client Advisor - Las Rozas Village (Fixed Term)

Sabceducation; Colmenar de Oreja; On-site; EUR 20,000 - 28,000; Full time

Job summary

Maison Valentino in Las Rozas, Spain is seeking a client-focused sales associate to represent the brand across all client experiences, from styling to retention. You will drive sales, engage existing clients, and recruit new ones while upholding the brand's standards.

You will master Valentino's product knowledge, manage stock and operational tasks, and use company tools to ensure a seamless client journey.

Qualifications

• Proven ability to meet individual sales targets and contribute to store objectives.
• Strong focus on developing and retaining clients with personalized engagement.
• Mastery of product storytelling to convey Valentino's values and range.
• Efficient execution of store operations, stock handling, and use of systems.
• Ability to collect and leverage client data to inform sales strategies.

Responsibilities

• Meet sales targets and contribute to overall store performance.
• Engage clients across in-store and remote channels and recruit new clients.
• Deliver compelling product storytelling across Valentino collections.
• Handle stock, transfers, and after-sales processes in line with guidelines.
• Utilize company tools and systems to maintain organized stock and data.

Skills

Sales targets

Client engagement

Product storytelling

Store operations

Data management

Job description

Location

Las Rozas, ES

Job Overview

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, open‑minded community. Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Act as a brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention.

Sales & KPIs

• Sales achievement – meet individual sales target and contribute to the overall store sales objectives.
• KPIs achievement – have a clear understanding of the correlation between every step of the client experience with each associated KPI such as applying the styling to increase cross selling and average ticket.

Clienteling

• Client engagement – focus on development and retention of existing clients, recruitment of new and potential ones. Engage the client through every selling opportunity – walk in, private appointment, distance sales, sales in partnership.
• Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect database while maintaining and updating the current client list.

Product (care & knowledge)

• Product knowledge – master the know‑how of every Valentino creation and convey an engaging, proper storytelling around it.

Operations

• Perform every task in full compliance with operations guidelines (after sales assistance, product transfer request, on‑hold, on consignment, etc.).
• Provide support when needed to the execution of the main operational and administrative tasks (cycle counts, stock takes, product receiving and transfer, documentation form filling and archiving, etc.) as well as contribute to maintain up to standard the stock organization.
• Manage the store activities by leveraging company tools and systems (Smart XP, MY‑V XP, PRISM, SAP, Training App, After Sales App, etc.).

Core Competencies

• Sales & Performance Achievement: Ability to meet individual sales targets and contribute to overall store objectives, utilizing a clear understanding of KPIs and leveraging techniques like cross‑selling and styling to drive sales growth.
• Client Engagement & Retention: Strong focus on developing and maintaining client relationships, with expertise in clienteling, recruitment of new clients, and personalized engagement across all sales channels.
• Product Knowledge & Storytelling: Deep expertise in Valentino's product range, coupled with the ability to engage clients with compelling storytelling that enhances the client experience and aligns with brand values.
• Operational Compliance & Efficiency: Proficiency in executing store operations according to guidelines, ensuring smooth execution of tasks such as stock management, after‑sales assistance, and use of company tools and systems to streamline processes.
• Data Management & Client Insights: Skill in collecting, managing, and utilizing client data to enrich the prospect database, enhance client engagement, and provide valuable insights that inform sales strategies and marketing efforts.

Company Culture

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.