Portuguese-speaking Junior Customer Success (ROW) – Hybrid
EF (Education First)
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Benefits offered by this job
Job summary
EF English Live is seeking a Junior Customer Success Agent in Barcelona for ROW Market. You will support Portuguese-speaking students across multi-channel contact, drive onboarding webinars, monitor payments and prevent cancellations, while representing the EF brand.
The role requires based in Barcelona, strong Portuguese, English at least C1, and 1–2 years in customer service, plus a collaborative, customer-focused attitude. Hybrid office arrangement with some remote work is available.
Qualifications
- Advanced/Native level Portuguese.
- Minimum 1–2 years in customer service.
- C1 level of English or higher.
- Customer-focused with target-driven mindset.
- Clear and concise communication with customers.
- Cultural awareness and teamwork.
Responsibilities
- Organize and host onboarding webinars for new students.
- Monitor payment schedules and ensure timely payments.
- Proactively identify solutions to prevent cancellations.
- Be main point of contact via video calls, phone, chat and email.
- Represent EF English Live and uphold the brand promise: Learn English. Finally.
- Escalate technical or teacher-related issues to central teams and follow up.
Skills
Job description
EF English Live is seeking a Junior Customer Success Agent in Barcelona for ROW Market. You will support Portuguese-speaking students across multi-channel contact, drive onboarding webinars, monitor payments and prevent cancellations, while representing the EF brand.
The role requires based in Barcelona, strong Portuguese, English at least C1, and 1–2 years in customer service, plus a collaborative, customer-focused attitude. Hybrid office arrangement with some remote work is available.
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