Portuguese-speaking Customer Success Pro | Hybrid (ROW)

Education First; Barcelona; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Fixed salary + commission

Hybrid work: 2 days in office, 3 from/

28 days holidays/year

Private medical insurance

Restaurant tickets

Wellhub discounts

Career growth & international moves

Job summary

Education First in Barcelona seeks a Junior Customer Success Agent (Portuguese speaker) to join the ROW Market. You will support students in EF English Live courses, lead onboarding webinars, and help them navigate resources and learning features.

You will work across video calls, chat, phone and email, maintain strong customer focus and teamwork, and ensure timely payments while escalating issues to central teams as needed.

Qualifications

• Based in Barcelona with immediate availability to work on-site.
• Advanced/native level of Portuguese required.
• Minimum English level C1 or higher.
• 1–2 years of customer service experience.
• Customer-focused approach with a target-driven mindset.
• Strong communication skills and ability to work in a team.

Responsibilities

• Organize and host onboarding webinars to introduce students to EF English Live platform, features and resources.
• Monitor student payment schedules and ensure timely payments.
• Proactively work with students to identify solutions and prevent cancellations.
• Act as the main point of contact via video calls, phone, chat, and email.
• Represent the EF English Live brand and deliver on its promise: Learn English. Finally.
• Investigate and escalate technical or teacher-related issues to central teams and follow up on resolutions.

Skills

Portuguese

Customer Service

English proficiency

Communication

Teamwork

Job description

Education First in Barcelona seeks a Junior Customer Success Agent (Portuguese speaker) to join the ROW Market. You will support students in EF English Live courses, lead onboarding webinars, and help them navigate resources and learning features.

You will work across video calls, chat, phone and email, maintain strong customer focus and teamwork, and ensure timely payments while escalating issues to central teams as needed.