Junior Customer Success Agent - DACH Market

Education First; Barcelona; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Fixed salary + commission

Flexible working: 2 days at the office

28 days holidays/year

Private medical insurance

Restaurant tickets

Wellhub discounts

Internal Career Path

Multinational office

Collaborative team

Job summary

Education First's EF English Live team in Barcelona is seeking a Junior Customer Success Agent with strong German and English skills to support students in the DACH market. You will manage onboarding webinars, assist with payments, and be the main contact via video, phone, chat, and email.

You will join a multinational office, enjoy flexible hybrid work (2 days in office, 3 from home), 28 days holidays, private medical insurance, restaurant tickets, and an internal career path with international

Qualifications

• Based in Barcelona, with 1–2 years in customer service.
• Fluent German at advanced/native level and good English speaking ability.
• Customer-focused mindset with target-driven attitude.

Responsibilities

• Organize and host onboarding webinars for new students.
• Monitor payment schedules and ensure timely payments.
• Proactively work with students to prevent cancellations.
• Serve as main contact for students via video, phone, chat, and email.
• Investigate and escalate technical or teacher-related issues to central teams.

Skills

German (native/advanced)

English (B2)

Customer service

Communication

Teamwork

Job description

EF- English Live Customer Service Team

is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office.

As a Junior Customer Success Agent - DACH marketyou will be responsible for providing customer support and guidance in our online English courses.

Your responsibilities will include, but not be limited to:

• Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources.


• Monitor customer payment schedules and ensure timely payments.


• Work proactively with students to identify solutions and prevent cancellations.


• Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.


• Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”


• Investigate and elevate technical or teacher-related issues to central teams, following up to ensure effective resolution.

Requirements:

• The candidate must be already based in Barcelona.


• 1 - 2 years experience in Customer Service minimum.


• An advanced/native level of German.


• A minimum of a speaking B2 level of English


• Customer-focused approach. and target-driven attitude


• Ability to communicate effectively andconcisely to customers.


• Cultural awareness and ability to work withina team.

Benefits and fun stuff:

• Fixed salary + commission plan


• Flexible working: 2 days at the office, 3 from home


• 28-day holidays/year


• Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets


• Wellhub discounts


• Internal Career Path and opportunities internationally.


• Work in a multinational office.


• Work with passionate and enthusiastic people.