Junior Customer Success Agent - DACH Market

EF Education First Ltd.; Barcelona; Hybrid; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Fixed salary + commission plan

Hybrid work: 2 days in-office, 3 from‑

28 days holidays/year

Private medical insurance

Child care vouchers

Restaurant tickets

Wellhub discounts

International career opportunities

Job summary

EF Education First Ltd. in Barcelona is seeking a Junior Customer Success Agent for the DACH market. You will support students in EF English Live courses, host onboarding sessions, and handle inquiries across video, phone, chat and email.

The role requires German at an advanced/native level, English at least B2, and 1–2 years of customer service experience. Enjoy a hybrid schedule with two days in the office and three from home, and participate in a commission plan.

Qualifications

• Based in Barcelona (Barcelona office).
• 1–2 years of Customer Service experience minimum.
• Advanced/native level of German.
• English speaking level at least B2.
• Customer-focused with a target-driven attitude.
• Clear and concise communication with customers.
• Cultural awareness and ability to work within a team.

Responsibilities

• Organise and host onboarding webinars to introduce students to EF English Live platform, features and learning resources.
• Monitor student payment schedules and ensure timely payments.
• Proactively work with students to identify solutions and reduce cancellations.
• Serve as the main point of contact via video calls, phone, chat and email.
• Represent EF English Live brand and deliver on its promise: “Learn English. Finally.”
• Investigate and escalate technical or teacher-related issues to central teams and follow up for resolutions.

Skills

German

English (B2)

Customer Service

Communication

Teamwork

Customer-focused

Target-driven

Job description

EF- English Live Customer Service Team

is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office.

As a Junior Customer Success Agent - DACH marketyou will be responsible for providing customer support and guidance in our online English courses.

Your responsibilities will include, but not be limited to:

• Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources.


• Monitor customer payment schedules and ensure timely payments.


• Work proactively with students to identify solutions and prevent cancellations.


• Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.


• Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”


• Investigate and elevate technical or teacher-related issues to central teams, following up to ensure effective resolution.

Requirements:

• The candidate must be already based in Barcelona.


• 1 - 2 years experience in Customer Service minimum.


• An advanced/native level of German.


• A minimum of a speaking B2 level of English


• Customer-focused approach. and target-driven attitude


• Ability to communicate effectively andconcisely to customers.


• Cultural awareness and ability to work withina team.

Benefits and fun stuff:

• Fixed salary + commission plan


• Flexible working: 2 days at the office, 3 from home


• 28-day holidays/year


• Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets


• Wellhub discounts


• Internal Career Path and opportunities internationally.


• Work in a multinational office.


• Work with passionate and enthusiastic people.