Junior Customer Success Agent (Portuguese Speaker- ROW Market)

Education First; Barcelona; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Fixed salary + commission

Hybrid work: 2 days in office, 3 from/

28 days holidays/year

Private medical insurance

Restaurant tickets

Wellhub discounts

Career growth & international moves

Job summary

Education First in Barcelona seeks a Junior Customer Success Agent (Portuguese speaker) to join the ROW Market. You will support students in EF English Live courses, lead onboarding webinars, and help them navigate resources and learning features.

You will work across video calls, chat, phone and email, maintain strong customer focus and teamwork, and ensure timely payments while escalating issues to central teams as needed.

Qualifications

• Based in Barcelona with immediate availability to work on-site.
• Advanced/native level of Portuguese required.
• Minimum English level C1 or higher.
• 1–2 years of customer service experience.
• Customer-focused approach with a target-driven mindset.
• Strong communication skills and ability to work in a team.

Responsibilities

• Organize and host onboarding webinars to introduce students to EF English Live platform, features and resources.
• Monitor student payment schedules and ensure timely payments.
• Proactively work with students to identify solutions and prevent cancellations.
• Act as the main point of contact via video calls, phone, chat, and email.
• Represent the EF English Live brand and deliver on its promise: Learn English. Finally.
• Investigate and escalate technical or teacher-related issues to central teams and follow up on resolutions.

Skills

Portuguese

Customer Service

English proficiency

Communication

Teamwork

Job description

Junior Customer Success Agent (Portuguese Speaker- ROW Market)

EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of Portuguese to join our European team in Barcelona's office.

Junior Customer Success Agent - ROW Market

you will be responsible for providing customer support and guidance in our online English courses.

Your responsibilities will include, but not be limited to:

• Organize and host engaging onboarding webinars to introduce new students to EF English Live's platform, features, and learning resources.
• Monitor customer payment schedules and ensure timely payments.
• Work proactively with students to identify solutions and prevent cancellations.
• Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.
• Represent the EF English Live brand and deliver on its promise: "Learn English. Finally."

• Investigate and escal... technical or teacher-related issues to central teams, following up to ensure effective resolution.

Requirements:

• The candidate must be already based in Barcelona.
• An advanced/native level of Portuguese.
• A minimum of C1 level of English.
• 1 - 2 years' experience in Customer Service minimum.
• Customer-focused approach. and target-driven attitude
• Ability to communicate effectively andconcisely to customers.

• Cultural awareness and ability to work withina team.

Benefits and fun stuff:

• Fixed salary + commission plan
• Flexible working: 2 days at the office, 3 from home
• 28-day holidays/year
• Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
• Wellhub discounts
• Internal Career Path and opportunities internationally.
• Work in a multinational office.
• Work with passionate and enthusiastic people.