Junior Customer Success Agent (Portuguese Speaker- ROW Market)

EF (Education First); Barcelona; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Fixed salary

Commission plan

Flexible office/remote work

28 days holidays

Private medical insurance

Child care vouchers

Restaurant tickets

Wellhub discounts

Internal career path

International opportunities

Multinational office

Passionate team

Job summary

EF English Live is seeking a Junior Customer Success Agent in Barcelona for ROW Market. You will support Portuguese-speaking students across multi-channel contact, drive onboarding webinars, monitor payments and prevent cancellations, while representing the EF brand.

The role requires based in Barcelona, strong Portuguese, English at least C1, and 1–2 years in customer service, plus a collaborative, customer-focused attitude. Hybrid office arrangement with some remote work is available.

Qualifications

• Advanced/Native level Portuguese.
• Minimum 1–2 years in customer service.
• C1 level of English or higher.
• Customer-focused with target-driven mindset.
• Clear and concise communication with customers.
• Cultural awareness and teamwork.

Responsibilities

• Organize and host onboarding webinars for new students.
• Monitor payment schedules and ensure timely payments.
• Proactively identify solutions to prevent cancellations.
• Be main point of contact via video calls, phone, chat and email.
• Represent EF English Live and uphold the brand promise: Learn English. Finally.
• Escalate technical or teacher-related issues to central teams and follow up.

Skills

Portuguese fluency

Customer service

English proficiency

Job description

Junior Customer Success Agent (Portuguese Speaker- ROW Market)

EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of Portuguese to join our European team in Barcelona's office.

Junior Customer Success Agent - ROW Market

you will be responsible for providing customer support and guidance in our online English courses.

Your responsibilities will include, but not be limited to:

• Organize and host engaging onboarding webinars to introduce new students to EF English Live's platform, features, and learning resources.
• Monitor customer payment schedules and ensure timely payments.
• Work proactively with students to identify solutions and prevent cancellations.
• Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.
• Represent the EF English Live brand and deliver on its promise: "Learn English. Finally."

• Investigate and escal... technical or teacher-related issues to central teams, following up to ensure effective resolution.

Requirements:

• The candidate must be already based in Barcelona.
• An advanced/native level of Portuguese.
• A minimum of C1 level of English.
• 1 - 2 years' experience in Customer Service minimum.
• Customer-focused approach. and target-driven attitude
• Ability to communicate effectively andconcisely to customers.

• Cultural awareness and ability to work withina team.

Benefits and fun stuff:

• Fixed salary + commission plan
• Flexible working: 2 days at the office, 3 from home
• 28-day holidays/year
• Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
• Wellhub discounts
• Internal Career Path and opportunities internationally.
• Work in a multinational office.
• Work with passionate and enthusiastic people.