Junior Customer Success Agent - Dach Market

Ef Education First / Hult; Barcelona; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work

28 days holidays

Private medical insurance

Child care voucher

Restaurant tickets

Wellhub discounts

Internal career path

International opportunities

Multinational office

Passionate team

Job summary

EF Education First in Barcelona is seeking a Junior Customer Success Agent for the DACH market to support learners in EF English Live. You will host onboarding sessions, manage payments, and act as the primary contact across video, phone, chat, and email channels.

The role emphasizes a customer-focused, target-driven mindset in a multinational office. A German advanced level and English at least B2 are required, with 1–2 years in customer service and based in Barcelona.

Qualifications

• Based in Barcelona and eligible to work in Spain.
• 1–2 years of customer service experience minimum.
• Fluent German (native or advanced) and English at least B2.
• Customer-focused with strong communication and teamwork.

Responsibilities

• Organize onboarding webinars and guide new students on EF English Live platform.
• Monitor payment schedules and ensure timely payments.
• Proactively identify solutions to prevent cancellations.
• Serve as main contact via video, phone, chat, and email.
• Represent the EF English Live brand and its promise: Learn English. Finally.
• Escalate technical or teacher issues to central teams and follow up.

Skills

German (native/advanced)

English (B2)

Customer service experience

Communication skills

Team player

Job description

EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office.

As a Junior Customer Success Agent - DACH market you will be responsible for providing customer support and guidance in our online English courses.

Your responsibilities will include, but not be limited to:

• Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources.
• Monitor customer payment schedules and ensure timely payments.
• Work proactively with students to identify solutions and prevent cancellations.
• Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.
• Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”
• Investigate and escalated technical or teacher-related issues to central teams, following up to ensure effective resolution.

Requirements:

• The candidate must be already based in Barcelona.
• 1 - 2 years experience in Customer Service minimum.
• An advanced/native level of German.
• A minimum of a speaking B2 level of English
• Customer-focused approach. and target-driven attitude
• Ability to communicate effectively and concisely to customers.
• Cultural awareness and ability to work within a team.

Benefits and fun stuff:

• Fixed salary + commission plan
• Flexible working: 2 days at the office, 3 from home
• 28-day holidays/year
• Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
• Wellhub discounts
• Internal Career Path and opportunities internationally.
• Work in a multinational office.
• Work with passionate and enthusiastic people.