German-Speaking Customer Success (Hybrid, Barcelona)

EF English Live; Barcelona; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Fixed salary + commission plan

Hybrid work: 2 days in office, 3 from,

Job summary

EF English Live is seeking a Junior Customer Success Agent for the DACH market to join our European team in Barcelona. You will provide customer support and guidance for our online English courses, act as the main contact across video calls, phone, chat and email, and help learners succeed with EF English Live.

The role involves hosting onboarding webinars, managing payments, and collaborating with central teams to resolve technical or teaching issues.

Qualifications

• 1–2 years of experience in Customer Service is required.
• Advanced/native level of German.
• English speaking at least at B2 level.

Responsibilities

• Organize and host onboarding webinars for new students on EF English Live platform.
• Monitor customer payment schedules and ensure timely payments.
• Work proactively with students to identify solutions and prevent cancellations.
• Serve as the main point of contact across video calls, phone, chat and email.
• Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”
• Escalate and coordinate on technical or teacher-related issues with central teams.

Skills

German language

Customer service

Communication

Teamwork

Job description

EF English Live is seeking a Junior Customer Success Agent for the DACH market to join our European team in Barcelona. You will provide customer support and guidance for our online English courses, act as the main contact across video calls, phone, chat and email, and help learners succeed with EF English Live.

The role involves hosting onboarding webinars, managing payments, and collaborating with central teams to resolve technical or teaching issues.