German-Speaking Customer Success Agent | Hybrid Barcelona
EF Education First / Hult
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Benefits offered by this job
Job summary
EF Education First in Barcelona is seeking a Junior Customer Success Agent for the DACH market to support learners in EF English Live. You will host onboarding sessions, manage payments, and act as the primary contact across video, phone, chat, and email channels.
The role emphasizes a customer-focused, target-driven mindset in a multinational office. A German advanced level and English at least B2 are required, with 1–2 years in customer service and based in Barcelona.
Qualifications
- Based in Barcelona and eligible to work in Spain.
- 1–2 years of customer service experience minimum.
- Fluent German (native or advanced) and English at least B2.
- Customer-focused with strong communication and teamwork.
Responsibilities
- Organize onboarding webinars and guide new students on EF English Live platform.
- Monitor payment schedules and ensure timely payments.
- Proactively identify solutions to prevent cancellations.
- Serve as main contact via video, phone, chat, and email.
- Represent the EF English Live brand and its promise: Learn English. Finally.
- Escalate technical or teacher issues to central teams and follow up.
Skills
Job description
EF Education First in Barcelona is seeking a Junior Customer Success Agent for the DACH market to support learners in EF English Live. You will host onboarding sessions, manage payments, and act as the primary contact across video, phone, chat, and email channels.
The role emphasizes a customer-focused, target-driven mindset in a multinational office. A German advanced level and English at least B2 are required, with 1–2 years in customer service and based in Barcelona.
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