Portuguese Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; España; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Sofia office environment

International career development

Job summary

Mercier Consultancy Group is seeking a Portuguese Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. You will provide high-quality troubleshooting and guidance for Fitbit devices, assist with synchronization with the Fitbit health platform, and help users achieve their wellness goals.

Fluent Portuguese and English are required, with a passion for fitness technology. EU work eligibility is essential, and a relocation package is included for this role.

Qualifications

• Native or fluent Portuguese (spoken and written) is mandatory.
• Professional proficiency in English to communicate within an international office environment.
• A genuine passion for fitness and wellness industry and wearable technology.
• Excellent problem-solving skills and a proactive, customer-centric mindset.
• Eligibility to work in the EU; valid EU passport or work permit required.

Responsibilities

• Provide world-class support for Fitbit users in Portuguese, focusing on fitness and wellness device troubleshooting.
• Assist customers with the synchronization of wearable technology and integration with the Fitbit health platform.
• Guide users through personalized health and wellness goal settings, fostering an engaging brand experience.
• Maintain high levels of customer satisfaction by delivering precise, technical, and empathetic product guidance.
• Collaborate with international teams to ensure service levels are exceeded daily.
• Identify trends in customer feedback to contribute to continuous improvement of fitness tracking technology.
• Manage user inquiries through multiple channels while maintaining a deep understanding of wellness-focused hardware.

Skills

Portuguese fluency

English proficiency

Customer-centric

Problem solving

EU work eligibility

Job description

Portuguese Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading brands across the continent. We take pride in our ability to match skilled professionals with career-defining opportunities that offer international growth and professional prestige.

Job Overview

We are currently seeking a motivated professional for a Portuguese Speaking Fitbit Products Support Specialist position in Bulgaria to join a global leader in the fitness and wellness sector. This is a unique opportunity to combine your language skills with a passion for health technology, assisting customers in optimizing their fitness journeys within one of the most exciting Portuguese-speaking jobs currently available in the Balkans.

Key Responsibilities

• Provide world-class support for Fitbit users in Portuguese, focusing on fitness and wellness device troubleshooting
• Assist customers with the synchronization of wearable technology and integration with the Fitbit health platform
• Guide users through personalized health and wellness goal settings, fostering an engaging brand experience
• Maintain high levels of customer satisfaction by delivering precise, technical, and empathetic product guidance
• Collaborate with international teams to ensure industry-standard service levels are exceeded daily
• Identify trends in customer feedback to contribute to the continuous improvement of fitness tracking technology
• Manage user inquiries through multiple channels while maintaining a deep understanding of wellness-focused hardware

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory
• Professional proficiency in English to communicate within our international office environment
• A genuine passion for the fitness and wellness industry and wearable technology
• Excellent problem-solving skills and a proactive, customer-centric mindset
• Eligibility to work in the EU; valid EU passport or work permit required

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest Fitness & Wellness products
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay)
• Monthly Performance Bonus linked to service quality
• Modern, vibrant office environment in Sofia, one of the top hubs for jobs in Bulgaria
• International career development opportunities

Life in Bulgaria

Sofia is an incredible city that offers a perfect blend of rich history, modern amenities, and a thriving social scene. Choosing one of our Portuguese-speaking jobs here allows you to enjoy a favorable cost of living while exploring the stunning mountains and urban culture that make Bulgaria a hidden gem in Europe. With its pleasant four-season weather and hospitable culture, life in Bulgaria provides a fantastic backdrop for your international career journey.

Relocating to Bulgaria is a seamless experience with our support, as we ensure you settle into your new home comfortably. From world-class dining to a vibrant nightlife, Bulgaria caters to every lifestyle preference. We invite you to join a diverse community of professionals and discover why so many people are choosing Bulgaria as their next career destination.