Portuguese Speaking Digital Trust and Safety Analyst - Work In Sofia, Bulgaria

Mercier Consultancy MD; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career growth opportunities

Multicultural work environment

Job summary

Mercier Consultancy Group is recruiting a Portuguese-speaking Digital Trust and Safety Analyst to moderate content and uphold community standards for a major social media client in Bulgaria. The role emphasizes safe online environments, policy enforcement, and cross-functional collaboration.

Ideal candidates will be native/fluent in Portuguese with strong English, an interest in digital safety, and prior content moderation or customer support experience.

Qualifications

• Native or fluent Portuguese (spoken and written).
• Strong proficiency in English to navigate internal systems and collaborate with international teams.
• Excellent analytical skills and ability to make objective decisions.

Responsibilities

• Evaluate and moderate user-generated content in Portuguese to ensure adherence to social media safety policies.
• Identify, analyze, and mitigate potential risks and policy violations on the platform.
• Maintain high quality in content review to improve user safety and platform trust.
• Stay updated on evolving social media trends and community standards to address issues.
• Collaborate with cross-functional teams to refine content policies and safety protocols.
• Provide feedback to stakeholders regarding platform safety metrics and user experience.
• Handle sensitive information with discretion in a fast-paced environment.

Skills

Portuguese

English

Analytical skills

Content moderation

Customer support

Job description

Portuguese Speaking Digital Trust and Safety Analyst

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on our bespoke approach to career development and our reputation for excellence in the global BPO sector.

Job Overview

We are currently seeking a highly motivated professional for a Portuguese Speaking Digital Trust and Safety Analyst position in Bulgaria to join our esteemed client in the social media industry. This critical role ensures a secure online environment by moderating content and upholding community standards for millions of global users.

Key Responsibilities

• Evaluate and moderate user-generated content in Portuguese to ensure adherence to social media safety policies
• Identify, analyze, and mitigate potential risks and policy violations on the platform
• Maintain a high level of quality in content review to improve overall user safety and platform trust
• Stay updated on evolving social media trends and community standards to proactively address emerging issues
• Collaborate with cross-functional teams to refine content policies and safety protocols
• Provide insightful feedback to stakeholders regarding platform safety metrics and user experience
• Handle sensitive information with the utmost discretion and professionalism in a fast-paced environment

Requirements

• Native or fluent Portuguese (spoken and written)
• Valid EU passport (mandatory)
• Strong proficiency in English to navigate internal systems and collaborate with international teams
• A genuine interest in the social media industry and digital safety trends
• Excellent analytical skills and the ability to make objective decisions
• Previous experience in content moderation or customer support is considered a strong advantage for this role

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career growth opportunities within a major social media company
• Multicultural work environment and team-building events

Life in Bulgaria

Sofia, the capital of Bulgaria, is rapidly becoming a hub for international professionals seeking exciting jobs in Bulgaria. With its stunning mountain backdrop, vibrant nightlife, and affordable cost of living, Bulgaria offers an unmatched quality of life for expatriates. Many who relocate here for Portuguese-speaking jobs find themselves quickly falling in love with the Mediterranean-influenced climate and the warm, welcoming culture that defines life in Bulgaria.

Beyond the professional benefits, Bulgaria provides a rich tapestry of history and modern amenities, making it one of the most attractive destinations in Europe. By joining us in this Portuguese Speaking Digital Trust and Safety Analyst position in Bulgaria, you will enjoy a seamless relocation experience as you start your new chapter in a country that perfectly balances professional growth with personal adventure.