Multilingual Customer Care Specialist – Hybrid Role

Amrest; Madrid; Híbrido; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medtronic Incentive Plan (MIP)

Resumo da oferta

Medtronic is expanding its in-house Service & Repair Customer Care team in Lisbon, Portugal, with a hybrid work model combining office-based and remote work. This role focuses on delivering exceptional service for medical devices, guiding customers through repair and return-to-service processes, and supporting healthcare providers with timely resolutions.

Ideal candidates have 2+ years in customer service, strong English/Portuguese/Spanish skills, and comfort with ERP/CRM tools.

Qualificações

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment.
• Professional proficiency in English, Portuguese and Spanish, both written and verbal.
• Experience with Microsoft Office applications (Outlook, Excel, Word).
• Experience working within established processes and procedures in an operational environment.

Responsabilidades

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues.
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up.
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives.
• Participate in projects, system enhancements and UAT activities to improve tools and processes.

Conhecimentos

English (fluent)

Portuguese (fluent)

Spanish (fluent)

MS Office (Outlook, Excel, Word)

Formação académica

High School Diploma

Descrição da oferta de emprego

Medtronic is expanding its in-house Service & Repair Customer Care team in Lisbon, Portugal, with a hybrid work model combining office-based and remote work. This role focuses on delivering exceptional service for medical devices, guiding customers through repair and return-to-service processes, and supporting healthcare providers with timely resolutions.

Ideal candidates have 2+ years in customer service, strong English/Portuguese/Spanish skills, and comfort with ERP/CRM tools.