Hybrid German-Speaking Customer Success Associate (DACH)
Education First
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Benefits offered by this job
Job summary
Education First's EF English Live team in Barcelona is seeking a Junior Customer Success Agent with strong German and English skills to support students in the DACH market. You will manage onboarding webinars, assist with payments, and be the main contact via video, phone, chat, and email.
You will join a multinational office, enjoy flexible hybrid work (2 days in office, 3 from home), 28 days holidays, private medical insurance, restaurant tickets, and an internal career path with international
Qualifications
- Based in Barcelona, with 1–2 years in customer service.
- Fluent German at advanced/native level and good English speaking ability.
- Customer-focused mindset with target-driven attitude.
Responsibilities
- Organize and host onboarding webinars for new students.
- Monitor payment schedules and ensure timely payments.
- Proactively work with students to prevent cancellations.
- Serve as main contact for students via video, phone, chat, and email.
- Investigate and escalate technical or teacher-related issues to central teams.
Skills
Job description
Education First's EF English Live team in Barcelona is seeking a Junior Customer Success Agent with strong German and English skills to support students in the DACH market. You will manage onboarding webinars, assist with payments, and be the main contact via video, phone, chat, and email.
You will join a multinational office, enjoy flexible hybrid work (2 days in office, 3 from home), 28 days holidays, private medical insurance, restaurant tickets, and an internal career path with international
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