Porto-Based Italian & English Customer Support — 24/7

WW Talents; Barcelona; On-site; EUR 14,000 - 18,000; Full time

Benefits offered by this job

Accommodation support

Welcome Bonus

Food allowance

Job summary

WW Talents is seeking a Customer Support Representative to deliver professional, empathetic service to customers across multiple markets from Porto, Portugal. This onsite role requires legal work status in Portugal and involves 24/7 rotational shifts with a salary package including a base of €1,000 gross/month paid over 14 salaries, plus a daily food allowance and an accommodation support plan.

You will handle inquiries, resolve issues, and provide accurate information to ensure a high-quality

Qualifications

• Fluent Italian (written and spoken)
• C1 level English proficiency
• Strong customer service and communication skills
• Ability to learn, retain, and manage large amounts of information
• Attention to detail and organizational skills
• Ability to work in a 24/7 rotational environment
• Comfortable supporting multiple markets simultaneously

Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and maintain high service quality

Job description

WW Talents is seeking a Customer Support Representative to deliver professional, empathetic service to customers across multiple markets from Porto, Portugal. This onsite role requires legal work status in Portugal and involves 24/7 rotational shifts with a salary package including a base of €1,000 gross/month paid over 14 salaries, plus a daily food allowance and an accommodation support plan.

You will handle inquiries, resolve issues, and provide accurate information to ensure a high-quality