Italian-Speaking Support Agent, 24/7 in Porto

WW Talents; Madrid; Presencial; EUR 11 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Food allowance

Resumo da oferta

WW Talents invites applications for a Customer Support Representative role focused on Italian-speaking customers with English proficiency. The position offers 24/7 rotational shifts and relocation support for candidates moving to Porto, Portugal.

You will handle inquiries, resolve issues, and provide empathetic, high-quality service across markets while managing substantial information and maintaining composure in a busy environment.

Qualificações

• Fluent Italian speaking and writing are required.
• English level at C1 or higher is mandatory.
• Ability to learn, retain and manage large amounts of information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle inquiries, requests and complaints from customers.
• Identify needs and provide appropriate solutions.
• Support multiple markets when required.
• Maintain high service quality in a fast-paced environment.
• Troubleshoot issues and follow established procedures.
• Demonstrate empathy and active listening in every interaction.
• Prioritize tasks with strong attention to detail.

Conhecimentos

Fluent Italian

C1 English

Customer service

Communication skills

Problem solving

Attention to detail

Descrição da oferta de emprego

WW Talents invites applications for a Customer Support Representative role focused on Italian-speaking customers with English proficiency. The position offers 24/7 rotational shifts and relocation support for candidates moving to Porto, Portugal.

You will handle inquiries, resolve issues, and provide empathetic, high-quality service across markets while managing substantial information and maintaining composure in a busy environment.