Italian-Speaking Customer Support Agent I Onsite -Porto

WW Talents; Madrid; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Food allowance

Job summary

WW Talents invites applications for a Customer Support Representative role focused on Italian-speaking customers with English proficiency. The position offers 24/7 rotational shifts and relocation support for candidates moving to Porto, Portugal.

You will handle inquiries, resolve issues, and provide empathetic, high-quality service across markets while managing substantial information and maintaining composure in a busy environment.

Qualifications

• Fluent Italian speaking and writing are required.
• English level at C1 or higher is mandatory.
• Ability to learn, retain and manage large amounts of information.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle inquiries, requests and complaints from customers.
• Identify needs and provide appropriate solutions.
• Support multiple markets when required.
• Maintain high service quality in a fast-paced environment.
• Troubleshoot issues and follow established procedures.
• Demonstrate empathy and active listening in every interaction.
• Prioritize tasks with strong attention to detail.

Skills

Fluent Italian

C1 English

Customer service

Communication skills

Problem solving

Attention to detail

Job description

Whether you are already living in Portugal or considering relocating from abroad, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.

LOCATION: Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position.

WORKING SCHEDULE: Monday to Sunday; 24/7 rotational shifts; 5 days/week, 8 hours/day

COMPENSATION:

• €1,000 gross/month paid over 14 salaries
• €7.63 food allowance per working day
• Welcome Bonus - This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
• Accommodation support (details are below)

The Role

As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

Your Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Requirements

• Fluent verbal and written communication in Italian
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Strong empathy and active listening skills
• Comfortable working in a 24/7 rotational environment
• Ability to support multiple markets simultaneously

Relocation Support

Candidates relocating from outside Portugal can benefit from:

• Accommodation support available in a shared residence, with a convenient contribution deducted from salary.
• Accommodation details will be discussed during the interview process
• No flight ticket included

Why Portugal?

Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations.