Polish Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid training

Health insurance

Relocation package

Signing bonus €1,500

Monthly performance bonus

Descripción de la vacante

Mercier Consultancy Group is seeking a Polish-speaking CX Specialist to join our client-facing team in Sofia, Bulgaria. You will handle Polish inquiries across channels, ensuring high-quality service and brand consistency.

The role requires fluent Polish and good English, with a comprehensive relocation package, paid training, and a performance bonus. Join a dynamic European client relations firm and advance your career in CX.

Formación

• Polish native or fluent speaker
• English communication skills required
• Experience in customer support is preferred

Responsabilidades

• Deliver customer support to Polish-speaking clients across channels
• Resolve inquiries with a focus on quality and loyalty
• Maintain professional communication as a brand ambassador
• Collaborate with teams to improve support workflows
• Identify areas for process improvement in the support lifecycle
• Document customer interactions in the CRM system
• Participate in training to stay updated on products and practices
• Relocate to Sofia to join the team

Conocimientos

Polish fluency

English proficiency

Customer service

Relocation to Sofia

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across the European BPO and customer support services sectors. We pride ourselves on facilitating career growth through exclusive opportunities that define the future of global client relations.

Job Overview

We are currently seeking a dynamic professional for our Polish Speaking CX Specialist position in Bulgaria. This is a unique opportunity to advance your career in the customer support services industry while enjoying a comprehensive relocation package in the heart of the Balkans.

Key Responsibilities

• Deliver exceptional customer support services to Polish-speaking clients across multiple digital channels.
• Resolve complex inquiries with a focus on high-quality customer experience and brand loyalty.
• Act as a brand ambassador, maintaining professional communication standards for this Polish Speaking CX Specialist position in Bulgaria.
• Collaborate with internal teams to streamline support workflows and enhance service efficiency.
• Proactively identify areas for process improvement within the customer support lifecycle.
• Maintain accurate records of customer interactions and service documentation in our internal CRM systems.
• Participate in ongoing training to stay updated on product knowledge and communication best practices.
• Native or fluent Polish (spoken and written).
• Valid EU passport or right to work in the EU (mandatory).
• Proven experience or a strong interest in the customer support services industry.
• Professional proficiency in English to collaborate with our diverse international team.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to relocate to Sofia for this exciting addition to the Polish-speaking jobs market.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Attractive Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).
• Opportunities for professional growth within the competitive landscape of jobs in Bulgaria.
  Life in Bulgaria

Bulgaria offers an incredible blend of vibrant city life, rich history, and breathtaking natural scenery. When you secure one of our Polish-speaking jobs in this region, you gain access to a Mediterranean-influenced climate, affordable living, and a welcoming international community that makes Bulgaria a top destination for expatriates.

By joining us in Sofia, you will experience a high quality of life, featuring world-class dining, bustling cafes, and a modern social scene. Our fully paid relocation package ensures a smooth transition, allowing you to settle into your new life in Bulgaria with ease. Discover why so many professionals choose the Polish Speaking CX Specialist position in Bulgaria to accelerate their careers and expand their horizons.