Polish-Speaking Customer Success Manager — Build Impact & Growth

goFLUENT; Madrid; On-site; EUR 42,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

Fridays early off

August month off

Global offices access

Job summary

goFLUENT in Madrid, ES, is seeking a Customer Success Manager who speaks Polish for a full-time, on-site role. You’ll nurture client relationships, expand our Eastern Europe market, and help clients maximize the value of our digital learning solutions.

You’ll guide onboarding as a product expert, drive engagement, analyze client data, conduct business reviews, and identify upsell opportunities to expand partnerships.

Qualifications

• Polish fluency is required.
• Strong communication and relationship management skills are essential.
• Experience in Training, e-Learning, or HR SaaS is a plus.

Responsibilities

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.

Skills

Polish language

English (intermediate)

Customer success

Relationship management

Communication skills

Organized

Proactive problem-solver

Team player

SaaS experience

Job description

goFLUENT in Madrid, ES, is seeking a Customer Success Manager who speaks Polish for a full-time, on-site role. You’ll nurture client relationships, expand our Eastern Europe market, and help clients maximize the value of our digital learning solutions.

You’ll guide onboarding as a product expert, drive engagement, analyze client data, conduct business reviews, and identify upsell opportunities to expand partnerships.