German Market Customer Success Manager: Growth & Onboarding

goFLUENT; Madrid; Presencial; EUR 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Reduced working hours on Fridays

Reduced hours in August

Descripción de la vacante

goFLUENT is seeking a Customer Success Manager to expand our German market from Madrid. You will build trusted client relationships, guide onboarding as a product expert, and drive engagement to maximize value of our digital learning solutions.

You should be fluent in German with strong English, excellent communication and analytical skills, and a proactive, collaborative mindset. Experience in Training, e-learning, or SaaS is a plus; join a dynamic, global team with events and competitive

Formación

• Fluent or bilingual in German and proficient in English.
• Passionate about customer success and relationship management.
• Excellent communication and analytical skills.
• Highly organized and adaptable to varied projects.
• Proactive problem-solver with a growth mindset.
• Team player who shares knowledge and collaborates.

Responsabilidades

• Be a trusted advisor: build and maintain relationships with clients.
• Lead onboarding as goFLUENT product expert for new clients.
• Drive engagement: analyze data, conduct reviews, implement growth strategies.
• Identify upsell opportunities and expand client partnerships.
• Gather feedback and improve learner experience.
• Share industry best practices and training optimization ideas.

Conocimientos

German language

Customer success

Communication skills

Analytical skills

Relationship management

Descripción del empleo

goFLUENT is seeking a Customer Success Manager to expand our German market from Madrid. You will build trusted client relationships, guide onboarding as a product expert, and drive engagement to maximize value of our digital learning solutions.

You should be fluent in German with strong English, excellent communication and analytical skills, and a proactive, collaborative mindset. Experience in Training, e-learning, or SaaS is a plus; join a dynamic, global team with events and competitive