Customer Success Manager - Eastern Europe at goFLUENT

goFLUENT; Madrid; Presencial; EUR 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Fridays early off

August holidays

Resumo da oferta

goFLUENT in Madrid, Spain, is seeking a Customer Success Manager to expand our Eastern Europe market. This on-site role focuses on building strong client relationships, guiding onboarding, and driving ongoing adoption of our digital learning solutions.

You will analyze client data, conduct business reviews, and identify upsell opportunities while ensuring high satisfaction and long-term growth across a dynamic, global team.

Qualificações

• Fluent or bilingual in Polish, Romanian or Slovak.
• Intermediate English proficiency.
• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

Responsabilidades

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Share expertise and insights: Provide clients with best practices and thought leadership in digital learning.

Conhecimentos

Customer success

Relationship management

Analytical skills

Communication

Organizational skills

Growth mindset

Team player

Problem solving

SaaS /HR solutions experience

Descrição da oferta de emprego

Apply for Customer Success Manager - Eastern Europe at goFLUENT in Madrid, MD, ES. This Full time on site position offers great opportunities for career growth.

Join Our Team \& Make an Impact Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Eastern Europe market and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You'll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You'll Love This Role

Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company. Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter. Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We're Looking For

• Fluent or bilingual in Polish, Romanian or Slovak
• Intermediate English proficiency
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive problem-solver with a growth mindset
• Team player who values collaboration and knowledge-sharing
• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

What we offer

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner.
• Learn from one of our 49 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events.
• Health Insurance.
• Fridays early off as well as the month of August.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/