Customer Success Manager - Romanian Speaker at goFLUENT

goFLUENT; Madrid; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Fridays off in August

Job summary

goFLUENT in Madrid is seeking a full-time on-site Customer Success role. Build lasting client relationships, guide onboarding as a product expert, and drive engagement to maximize program success.

You will identify upsell opportunities, gather feedback, and share best practices to optimize the learner experience across our digital learning solutions.

Qualifications

• Fluent or bilingual in Romanian
• Intermediate English proficiency
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive problem-solver with a growth mindset
• Team player who values collaboration and knowledge-sharing
• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus

Responsibilities

• Be a trusted advisor: build and maintain client relationships and understand evolving training needs.
• Lead onboarding: guide new clients as goFLUENT product experts for a smooth start.
• Drive engagement: analyze client data, perform reviews, and implement strategies to boost satisfaction.
• Unlock growth: identify upsell opportunities and expand client partnerships.
• Champion improvement: gather feedback, optimize learner experience, evolve our digital learning.
• Share insights: provide best practices and training optimization strategies in digital learning.

Skills

Customer success

Relationship management

Communication

Analytical skills

Organized

Problem solving

Team player

Growth mindset

Tools

CRM software

Data analysis tools

Job description

Full time on site position in Madrid, MD, ES.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.

Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.

Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Fluent or bilingual in Romanian
• Intermediate English proficiency
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive problem-solver with a growth mindset
• Team player who values collaboration and knowledge-sharing
• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

What we offer

Our culture is unlike anywhere else.

Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner.
• Learn from one of our 49 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events.
• Health Insurance.
• Fridays early off as well as the month of August.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/