Customer Success Manager - German market at goFLUENT

goFLUENT; Madrid; Presencial; EUR 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Reduced working hours on Fridays

Reduced hours in August

Descripción de la vacante

goFLUENT is seeking a Customer Success Manager to expand our German market from Madrid. You will build trusted client relationships, guide onboarding as a product expert, and drive engagement to maximize value of our digital learning solutions.

You should be fluent in German with strong English, excellent communication and analytical skills, and a proactive, collaborative mindset. Experience in Training, e-learning, or SaaS is a plus; join a dynamic, global team with events and competitive

Formación

• Fluent or bilingual in German and proficient in English.
• Passionate about customer success and relationship management.
• Excellent communication and analytical skills.
• Highly organized and adaptable to varied projects.
• Proactive problem-solver with a growth mindset.
• Team player who shares knowledge and collaborates.

Responsabilidades

• Be a trusted advisor: build and maintain relationships with clients.
• Lead onboarding as goFLUENT product expert for new clients.
• Drive engagement: analyze data, conduct reviews, implement growth strategies.
• Identify upsell opportunities and expand client partnerships.
• Gather feedback and improve learner experience.
• Share industry best practices and training optimization ideas.

Conocimientos

German language

Customer success

Communication skills

Analytical skills

Relationship management

Descripción del empleo

Join Our Team & Make an Impact

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our German market and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You'll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
• Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
• Fast-paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We're Looking For

• Fluent or bilingual in German
• Intermediate English proficiency
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive problem-solver with a growth mindset
• Team player who values collaboration and knowledge-sharing
• Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full onboarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner.
• Learn from one of our 49 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events.
• Reduced working hours on Fridays as well as the month of August.
• Medical insurance.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/ #LI-Onsite