Partner Success Leader

Concentrix; Barcelona; On-site; EUR 50,000 - 80,000; Full time

Job summary

Concentrix in Barcelona is seeking a Senior Partner Specialist to enable the sales process with key channel partners across an assigned territory. You will support a team to drive sales through channel programs and relationships.

The role focuses on improving retention and revenue through proactive health checks, forecasting, and cross‑functional collaboration, while delivering trainings and ensuring CRM data hygiene.

Qualifications

• Proven experience enabling sales through channel partners.
• Strong track record in channel partner management and relationship building.
• Excellent communication and presentation skills for trainings and reviews.

Responsibilities

• Improve customer retention and revenue growth for an established customer base and provide accurate sales forecasts.
• Promote products and services to a portfolio of strategic channel partners.
• Conduct monthly/quarterly reviews and health checks to analyze needs.
• Create talk tracks on customer health and use data to identify at-risk customers.
• Maintain channel health and drive improvements from partner feedback.
• Handle channel escalations and coordinate prompt resolutions with clients and teams.
• Guide calls with channel partners to share best practices and growth opportunities.
• Create and deliver training to the sales team highlighting product value.
• Manage high volumes of customer contacts via phone and email daily.
• Collaborate with cross-functional teams to improve sales processes and customer experience.
• Maintain CRM data hygiene and ensure relevant data capture.
• May attend vendor events when required.

Skills

Channel partnerships

Sales enablement

CRM management

Forecasting

Customer relationship management

Training delivery

Cross-functional collaboration

Data analysis

Tools

CRM software (e.g., Salesforce)

Job description

Job Description

The Senior Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel

Job Title

Partner Success Leader

Job Description

The Senior Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events