Partner Success Leader

Tech Sales Jobs; Barcelona; On-site; EUR 60,000 - 90,000; Full time

Job summary

Tech Sales Jobs seeks a Partner Success Leader in Barcelona to enable the sales process for a portfolio of channel partners and drive revenue growth.

You will manage partner relationships, deliver training, create health checks, and coordinate with cross‑functional teams to ensure a positive customer experience.

English and Italian are required; the role is on-site at ESP Barcelona, and you will contribute to forecasts and CRM hygiene.

Qualifications

• Must be fluent in English and Italian.

Responsibilities

• Improve customer retention and revenue growth for an established customer base with accurate forecasts.
• Promote products and services to strategic channel partners to hit defined metrics.
• Conduct monthly/quarterly consultative reviews and health checks.
• Create talk tracks related to customer health and use data to identify 'at-risk' customers.
• Maintain channel health with high satisfaction and continuous feedback.
• Manage channel escalations and coordinate prompt resolutions with clients and teams.
• Guide calls with channel partners to share best practices and promote programs.
• Create and deliver training to the sales team on product value and partnerships.
• Handle high volume of customer contacts via phone and email daily.
• Work with cross-functional teams to improve sales processes and customer experience.
• Maintain CRM hygiene to ensure data is captured.

Job description

Partner Success Leader

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Time Type: Full time

Job Description

Job Title:

Partner Success Leader

Job Description

The Senior Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Italian (Required)

Time Type:

Full time