Channel Partner Growth & Success Leader

Concentrix; Barcelona; On-site; EUR 50,000 - 80,000; Full time

Job summary

Concentrix in Barcelona is seeking a Senior Partner Specialist to enable the sales process with key channel partners across an assigned territory. You will support a team to drive sales through channel programs and relationships.

The role focuses on improving retention and revenue through proactive health checks, forecasting, and cross‑functional collaboration, while delivering trainings and ensuring CRM data hygiene.

Qualifications

• Proven experience enabling sales through channel partners.
• Strong track record in channel partner management and relationship building.
• Excellent communication and presentation skills for trainings and reviews.

Responsibilities

• Improve customer retention and revenue growth for an established customer base and provide accurate sales forecasts.
• Promote products and services to a portfolio of strategic channel partners.
• Conduct monthly/quarterly reviews and health checks to analyze needs.
• Create talk tracks on customer health and use data to identify at-risk customers.
• Maintain channel health and drive improvements from partner feedback.
• Handle channel escalations and coordinate prompt resolutions with clients and teams.
• Guide calls with channel partners to share best practices and growth opportunities.
• Create and deliver training to the sales team highlighting product value.
• Manage high volumes of customer contacts via phone and email daily.
• Collaborate with cross-functional teams to improve sales processes and customer experience.
• Maintain CRM data hygiene and ensure relevant data capture.
• May attend vendor events when required.

Skills

Channel partnerships

Sales enablement

CRM management

Forecasting

Customer relationship management

Training delivery

Cross-functional collaboration

Data analysis

Tools

CRM software (e.g., Salesforce)

Job description

Concentrix in Barcelona is seeking a Senior Partner Specialist to enable the sales process with key channel partners across an assigned territory. You will support a team to drive sales through channel programs and relationships.

The role focuses on improving retention and revenue through proactive health checks, forecasting, and cross‑functional collaboration, while delivering trainings and ensuring CRM data hygiene.