Part-Time Desktop Support Engineer - ITIL-driven

GyanSys Inc.

Barcelona

On-site

EUR 19,000 - 30,000

Part time

31 hours ago

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Job summary

GyanSys Inc. is seeking a part-time desktop support specialist to assist across Barcelona and other global sites. You will configure, image, install and maintain PCs and related devices, providing first-level hardware support and resolving tickets following ITIL practices.

You will also coach users, manage access, and track assets/licenses while ensuring smooth end-user experience across locations. The role emphasizes collaboration, incident handling, and effective communication.

Qualifications

5+ years of desktop support across hardware and software asset management.
End-user support in a service desk following ITIL or best practices.
Troubleshoot PC hardware, peripherals and applications.
Experience with Microsoft 365 / Office 365 and Active Directory.
Client firewall and antivirus support.
Basic network troubleshooting.
Experience with Cisco Umbrella or Cisco Secure Access, or Zscaler or Prisma Access.
Experience with SolarWinds or similar tools.

Responsibilities

Configure, image, install and maintain PCs, desk phones, peripherals, mobile devices and other equipment.
Provide first-level support for local hardware.
Resolve service desk tickets and log user-reported issues per ITIL guidance.
Coach users and explain issues and fixes in plain language.
Provision and manage user access.
Track assets and licenses assigned to users.