Order Management & Export Specialist (m/w/d)

Sonova Group; Barcelona; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global audio healthcare company in Barcelona is seeking an Order Management & Export Specialist to join their newly established team. The role involves processing customer orders, ensuring compliance with export regulations, and maintaining proactive communication with customers about their orders. Candidates should have at least 3 years of experience in order management, proficiency in SAP, and strong language skills in German and English. This position offers a collaborative environment and an opportunity to make a significant impact.

Formación

• 3+ years of experience in order management and export.
• Strong knowledge of export regulations and documentation.
• Fluent in German (B2 or higher) and good English skills (B1 or higher).

Responsabilidades

• Process and validate customer orders in SAP R3.
• Coordinate with sales, logistics, and finance teams to resolve issues.
• Ensure compliance with export regulations and prepare documentation.
• Communicate proactively with customers regarding order status.

Conocimientos

Order Management

Cross-functional Collaboration

Customer Service

Communication

Educación

Commercial apprenticeship or equivalent

Herramientas

SAP R3

Microsoft Office

Descripción del empleo

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Barcelona, Spain

Order Management & Export Specialist (m/w/d)

In this role, you will be part of our newly established Central Order Management & Export team in Erfurt, ensuring that our global distributors and key accounts receive exceptional service. You bring precision, ownership, and a passion for smooth processes — and in return, you’ll find a collaborative environment where you can make a visible impact every day.

If you thrive in a dynamic environment, enjoy cross‑functional collaboration, and take pride in delivering outstanding customer experiences, this is your opportunity to shine.

More about the role

• Process and validate customer orders in SAP R3, ensuring timely and accurate deliveries
• Coordinate with sales, logistics, and finance teams to resolve order or delivery issues
• Ensure compliance with export regulations and prepare required export documentation
• Communicate proactively with customers regarding order status, delays, and shipments
• Arrange global transportation in close collaboration with our distribution center
• Monitor and track international shipments to ensure safe and on‑time arrival
• Support return processing and generate necessary documentation
• Contribute to departmental projects and maintain up‑to‑date process documentation

More about you

• Completed commercial apprenticeship or equivalent qualification
• 3+ years of experience in order management and export
• Strong knowledge of export regulations and documentation
• Proficient in SAP (Order‑to‑Cash, returns, logistics) and Microsoft Office
• Fluent in German (B2 or higher) and good English skills (B1 or higher)