Onsite Networking & Incident Resolution Engineer

Cae; Toril; Remote; EUR 24,000 - 36,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and incident resolution for clients across our network. You will diagnose issues, apply fixes, and ensure service levels are met while coordinating with vendors and internal teams.

Join a diverse, global company that values growth and inclusion. This role offers remote work with a focus on learning, professional certification, and supporting clients in a dynamic environment.

Qualifications

• Bachelor's degree in IT or computing.
• Entry-level networking knowledge expected.
• Associate networking certifications desirable.

Responsibilities

• Provide remote technical support and identify incidents.
• Investigate, diagnose, and resolve issues per procedures.
• Maintain service records and update tickets and portals.
• Escalate unresolved incidents and ensure timely resolution.

Skills

Communication

Project planning

Positive mindset

Works well under pressure

Strong work ethic

Active listening

Adaptability

Client focus

Vendor technologies basics

Education

Bachelor's degree in Information Technology or Computing

Associate certification in Networking technologies

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and incident resolution for clients across our network. You will diagnose issues, apply fixes, and ensure service levels are met while coordinating with vendors and internal teams.

Join a diverse, global company that values growth and inclusion. This role offers remote work with a focus on learning, professional certification, and supporting clients in a dynamic environment.