Onsite Customer Success & Operations Manager

Zapiplay Group; Tarragona; On-site; EUR 26,000 - 42,000; Full time

Job summary

Zapiplay Group in Tarragona, Spain, is seeking a full-time, on-site Customer Success and Operations team member. You will provide comprehensive support to customers by email and telephone and collaborate with product experts to resolve issues and improve the product.

The role emphasizes ongoing learning, process improvements, and contributing to our knowledge base. Fluent Spanish (C2) and English, plus completed training, are required.

Qualifications

• You have successfully completed your training.
• Ideally, 2 years in customer service or ticket management.
• Strong written and spoken Spanish (C2) and English.

Responsibilities

• Provide comprehensive and professional support for customers by email and telephone.
• Work with product experts to resolve difficult issues and update the product.
• Contribute to continuous improvement of processes and the internal knowledge base.

Skills

Customer service

Ticket management

IT-savvy

Spanish (C2)

English

Education

Completed training

Tools

Zendesk

JIRA

Confluence

Job description

Zapiplay Group in Tarragona, Spain, is seeking a full-time, on-site Customer Success and Operations team member. You will provide comprehensive support to customers by email and telephone and collaborate with product experts to resolve issues and improve the product.

The role emphasizes ongoing learning, process improvements, and contributing to our knowledge base. Fluent Spanish (C2) and English, plus completed training, are required.