Customer Care Specialist - Spain

Playtomic Inc; Madrid; Hybride; EUR 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

23 days vacation

Birthday day off

Wellness days in August

One extra day off per year

Cobee benefits: Medical insurance or餐厅

Gympass discounts

Remote work flexibility

Résumé du poste

Playtomic Inc is seeking a Customer Care Specialist based in Spain to support users in Spain, including players and sports clubs, through live chat and email.

You will resolve issues, report bugs, collaborate with country managers and teams, stay updated on product changes, and ensure compliance with policies while driving customer satisfaction and product improvements. Remote work flexibility offered.

Qualifications

• Native Spanish speaker with fluent English.
• Experience in customer service roles, preferably in SaaS.
• Familiarity with Zendesk or similar customer support platforms.
• Knowledge of AI-related customer support practices is a plus.
• Proactive, customer‑oriented mindset and strong teamwork.

Responsabilités

• Respond to customer inquiries via live chat and email for players and sports clubs.
• Collaborate with product teams to identify and report bugs and feedback.
• Work with country managers, Customer Success, marketing, and other departments.
• Stay updated on product updates, industry trends, and best practices.
• Adhere to company policies, privacy, security, and regulatory guidelines.
• Identify common issues and suggest improvements to enhance customer experience.

Connaissances

Spanish fluency

English fluency

Customer service

SaaS experience

AI in CX

Proactive attitude

Tech-savvy

Team collaboration

Outils

Zendesk

Description du poste

We are looking for a Customer Care Specialist based in Spain to give support to our users in Spain
As a Customer Care Specialist, you will be responsible to provide assistance and support to customers, both players and sports clubs. The aim is to solve their inquiries in order to attain the highest level of satisfaction and comfort.

• Respond to customer inquiries: Engage with customers primarily through written channels such as live chat and email, addressing queries from sports clubs utilizing the Playtomic booking system, as well as from players using the Playtomic app or website.
• Resolve technical issues: Collaborate with our product team to accurately identify, report, and address bugs and user feedback, ensuring seamless functionality for all users.
• Collaborate across teams: Work closely with country managers, Customer Success managers, the marketing team, and other departments to synergize efforts toward achieving company objectives.
• Improve your skills and knowledge: Stay abreast of product updates, industry trends, and customer service best practices to continually enhance performance and effectiveness.
• Adhere to policies and procedures: Maintain compliance with company policies, procedures, and guidelines related to customer care, privacy, security, and regulatory requirements.
• Embrace a proactive approach: Proactively identify common issues and suggest improvements or structure new projects that can enhance Customer Experience

In summary, your role is crucial in ensuring the highest level of customer satisfaction, driving product improvement to meet customer expectations, and contributing to the overall success and expansion of our company.

Who you’ll be playing with

You will be part of a team of 5 Customer Care Specialists in Spain and a total of 32 Global Customer Care team members!

Native in Spanish and very fluent English. Portuguese and italian will be a big plus

Experience in customer service

Knowledge or experience working with AI in a customer related role

A proactive and customer-oriented attitude

Tech-savvy

Based in Spain

Racket sports lover!

Located in Madrid

Experience using Zendesk as a customer support platform

Experience working at SaaS companies and business models

Strong and responsible team player

What’s in it for you

• Salary: Depending on experience, to be discussed in the first meeting
• Opportunity to work in a top international team
• 23 days of vacation + day off on your birthday + 2 days off for Wellness days in August.
• 1 additional day off per year worked.
• Cobee benefits: Medical insurance or Restaurant card and flexible spending on food, transportation, kindergarten and more.
• Gympass discounts in several plans that include gyms, personal classes, access to free apps for wellbeing, nutrition etc.
• Remote work flexibility

Last, and for you to start warming up, we want to show you whatour process looks like:

First, you'll have an introductory call with a team member to get to know each other.

Then, there’s an exercise to showcase your skills

Second interview with another team member.

Finally, you'll meet with with someone from the People team.

We're world’s largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing.

Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization. You will find +150 co-workers around the world with headquarters in Spain and offices in Madrid, Italy, Portugal, Sweden, Finland, Belgium, UK, USA and Mexico.