Multiple IT Business Systems Analysts Specializations Entry Professional

Hitachi Energy; Madrid; Hybrid; EUR 21,000 - 32,000; Full time

Job summary

Hitachi Energy is hiring seven L1 Application Support Analysts for its IT Service team in Madrid or Barcelona. This entry-level role places you on the first line of support for business applications, resolving incidents and service requests while ensuring timely and effective support across the organization.

You will join an international environment and contribute to a growing support organization spanning multiple time zones.

Qualifications

• Entry-level role in IT service management and application support.
• Familiarity with incident and service request management.
• Experience with ServiceNow is an advantage.

Responsibilities

• Act as a first point of contact for users experiencing issues with business applications and provide initial functional support.
• Manage incidents and service requests through their lifecycle with accurate documentation and timely follow-up.
• Troubleshoot common application issues and guide users on functionality or misuse.
• Escalate incidents requiring deeper analysis to L2/L3 teams and follow through to resolution.
• Monitor recurring incidents and collaborate with other teams to identify improvements.
• Contribute to an effective support service through clear communication and structured ticket management.

Skills

IT knowledge

Problem solving

Communication

Hybrid work

Education

FP / vocational training or equivalent

IT-related courses

Tools

ServiceNow

Job description

The Opportunity

We are looking for

We are looking for 7 L1 Application Support Analysts to join our growing IT Service team in Madrid or Barcelona. In this entry-level role, you will be part of the first line of support for business applications used across our organization, helping users resolve incidents and service requests while ensuring an effective and timely support experience. This role does not require a development background; instead, we are looking for people with a good understanding of IT and applications, strong problem-solving and communication skills, and an interest in building their career in application support and IT service management. You will join an international environment and contribute to a growing support organization that provides service across multiple time zones.

How You'll Make An Impact

• Act as a first point of contact for users experiencing issues with business applications, analysing requests and providing initial functional support.
• Manage incidents and service requests throughout their lifecycle, ensuring accurate documentation, prioritisation and timely follow-up.
• Troubleshoot common application issues and guide users when incidents are related to functionality or incorrect use of the application.
• Escalate incidents requiring deeper technical analysis or development to the appropriate L2/L3 teams and follow up through resolution.
• Monitor recurring incidents and collaborate with other support and technical teams to identify opportunities for service improvement.
• Contribute to an effective support service through clear communication, structured ticket management and a strong customer-oriented approach.

Your Background

• Vocational training (FP/Grado Superior), Bachelor's degree, technical courses or equivalent knowledge in IT, Computer Science, Information Systems or a related area.
• Previous experience or relevant knowledge in Service Desk, Help Desk, Application Support, IT Support or similar environments; junior profiles with relevant training are welcome.
• Basic understanding of business applications, IT environments and incident/service request management.
• Familiarity with ITSM or ticketing tools; experience with ServiceNow is considered an advantage.
• Strong communication, organisation and problem-solving skills, with a customer-service mindset.
• Availability to work from Madrid or Barcelona in a hybrid model. As the team will provide support across different time zones, positions will be available across different service shifts, including morning, afternoon and night coverage.

About Us

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over 50,000 employees in 60 countries, we work together to advance the world's energy system to be more sustainable, flexible and secure.

Publication date : 2026-08-07