Application Support Analyst (L2)

Astek Group; Barcelona; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

23 days vacation

Job summary

Astek Iberia is seeking an experienced L2 Support Analyst to join an international client, delivering innovative digital solutions within IT services and technology.

You will monitor, investigate, and resolve Level 2 incidents, perform root cause analysis, escalate when required, and document resolutions while communicating updates to stakeholders. The role thrives in a multicultural, English-speaking environment with opportunities for growth.

Qualifications

• 2-4 years of IT Support or similar Level 2 Analyst experience.
• Proven experience investigating and resolving production incidents independently.
• Strong analytical and problem-solving skills with a structured troubleshooting approach.
• Excellent communication and collaboration skills in cross-functional teams.

Responsibilities

• Monitor, investigate, and resolve Level 2 support incidents and service requests.
• Perform root cause analysis and troubleshoot across applications and systems.
• Escalate complex incidents to Level 3 as needed and coordinate with teams for resolution.
• Maintain accurate incident documentation, resolutions, and known issues.

Skills

Analytical skills

Problem-solving

Communication

Collaboration

Tools

Incident management tools

Monitoring tools

Ticketing tools

Job description

At ASTEK Iberia, we are looking for an experienced L2 Support Analyst to join an international client, contributing to innovative digital solutions within the IT Services and Technology industry.

• Monitor, investigate, and resolve Level 2 support incidents and service requests.
• Perform root cause analysis and troubleshoot technical issues across applications and systems.
• Escalate complex incidents when required and collaborate with Level 3 teams to ensure timely resolution.
• Maintain accurate documentation of incidents, resolutions, and known issues.
• Communicate effectively with stakeholders and users, providing regular updates on incident progress.
• Contribute to continuous improvement initiatives aimed at enhancing service quality and operational efficiency.

Who are you?

• 2-4 years of experience in IT Support, Application Support, Service Desk, or similar Level 2 (L2) Analyst roles.
• Proven experience investigating and resolving production incidents independently.
• Strong analytical and problem-solving skills with a structured approach to troubleshooting.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Advanced English level (B2-C1), enabling effective communication in an international environment.

Nice to have:

• Experience working in international and multicultural environments.
• Knowledge of IT Service Management frameworks such as ITIL.
• Experience with incident management, monitoring, or ticketing tools.
• Exposure to production support environments with SLA-driven operations.

Who are we?

Since 2015, Astek Iberia has been accompanying its customers in their development throughout Spain (Madrid, Barcelona, Valencia, Basque Country, Andalusia, Galicia, etc.).

Founded in France in 1988, Astek is a global player in engineering and technology consulting, present in five continents and 25 countries. With expertise in a wide range of industrial and service sectors, Astek is an essential partner, supporting its customers in an intelligent deployment of their products and services, and in the implementation of their digital transformation.

Today we are more than 8,000 employees, committed every day to promote the complementarity between digital technologies and complex systems engineering.

Our style is to have flexible schedules and highly value the well-being of our employees.

You will grow professionally in a company in constant development and evolution.

You will benefit from a personalized follow-up of your professional projects as close as possible to your ambitions.

You will make a real contribution to the company's development in real time.

You will enjoy 23 days of vacation (in addition to holidays) that you will be able to choose whenever you want.

You will join our team: diverse, multicultural and constantly growing.

You will have days full of good energy and good atmosphere.

…although you still have a lot to discover!

Shall we meet?