Multiple IT Business Systems Analysts Specializations Entry Professional

Hitachi Energy; Barcelona; Híbrido; EUR 23.000 - 30.000; Jornada completa

Descripción de la vacante

Hitachi Energy is recruiting 7 L1 Application Support Analysts for our IT Service team in Madrid or Barcelona. You will be the first point of contact for business applications, resolving incidents and requests, and ensuring timely support across time zones.

This entry-level role emphasizes understanding IT environments, good problem-solving, and strong communication to build a career in application support and IT service management.

Formación

• Entry-level role in application support with focus on incident and service requests.
• Good understanding of IT and business applications; strong communication.
• Hybrid work model with shifts across time zones and sites.

Responsabilidades

• Act as first point of contact for users with application issues and provide initial support.
• Manage incidents and service requests through lifecycle with accurate documentation.
• Troubleshoot common issues and guide users on functionality or misuse of applications.
• Escalate deeper technical issues to L2/L3 teams and monitor resolution progress.
• Collaborate with cross-functional teams to identify service improvements.

Conocimientos

IT knowledge

Communication

Problem-solving

Customer service

Teamwork

Educación

FP/Grado Superior

Bachelor's degree in IT or related

Herramientas

ServiceNow

Descripción del empleo

The Opportunity

We are looking for 7 L1 Application Support Analysts to join our growing IT Service team in Madrid or Barcelona.

In this entry-level role, you will be part of the first line of support for business applications used across our organization, helping users resolve incidents and service requests while ensuring an effective and timely support experience.

This role does not require a development background; instead, we are looking for people with a good understanding of IT and applications, strong problem-solving and communication skills, and an interest in building their career in application support and IT service management.

You will join an international environment and contribute to a growing support organization that provides service across multiple time zones.

How You'll Make An Impact

• Act as a first point of contact for users experiencing issues with business applications, analysing requests and providing initial functional support.
• Manage incidents and service requests throughout their lifecycle, ensuring accurate documentation, prioritisation and timely follow-up.
• Troubleshoot common application issues and guide users when incidents are related to functionality or incorrect use of the application.
• Escalate incidents requiring deeper technical analysis or development to the appropriate L2/L3 teams and follow up through resolution.
• Monitor recurring incidents and collaborate with other support and technical teams to identify opportunities for service improvement.
• Contribute to an effective support service through clear communication, structured ticket management and a strong customer-oriented approach.

Your Background

• Vocational training (FP/Grado Superior), Bachelor's degree, technical courses or equivalent knowledge in IT, Computer Science, Information Systems or a related area.
• Previous experience or relevant knowledge in Service Desk, Help Desk, Application Support, IT Support or similar environments; junior profiles with relevant training are welcome.
• Basic understanding of business applications, IT environments and incident/service request management.
• Familiarity with ITSM or ticketing tools; experience with ServiceNow is considered an advantage.
• Strong communication, organisation and problem-solving skills, with a customer-service mindset.
• Availability to work from Madrid or Barcelona in a hybrid model. As the team will provide support across different time zones, positions will be available across different service shifts, including morning, afternoon and night coverage.

About Us

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over 50,000 employees in 60 countries, we work together to advance the world's energy system to be more sustainable, flexible and secure.

Publication date : 2026-08-07