L2 T Support Specialist

Ubique Systems; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A local IT services provider in Madrid is seeking a Mid-Senior Level IT Support Specialist for Level 2 support and user device management. Responsibilities include troubleshooting hardware and software, ticket monitoring, and overseeing the installation of IT equipment. The ideal candidate has over 2 years of experience in IT support, a relevant high school diploma or vocational qualification, and is skilled in managing end-user devices and IT processes. This position offers a contract role focused on delivering high-quality support.

Formación

• 2+ years of help desk or IT field technician experience in a medium-sized business.
• Relevant vocational training in IT sector like IT Specialist.
• Ability to support a user base of 250 or more.

Responsabilidades

• Provide Level 2 support for hardware and software issues.
• Monitor and process tickets and incidents.
• Install, configure, and support user devices.
• Manage printers and IT equipment.

Conocimientos

Level 2 support

Troubleshooting and resolution

Ticket processing

End user support

Device configuration

Printer management

Operational processes

Technology analysis

Asset management

On-call support

Educación

High school diploma or equivalent

Relevant vocational training in IT

Descripción del empleo

Responsibilities

• Level 2 support for all hardware and software related problems including troubleshooting and resolution.
• Monitor and process tickets / incidents.
• Act as central point of contact as part of end user support.
• Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
• Maintain, configure, install, and monitor printers including centralized management software.
• Perform equipment install‑move‑add‑change operational processes as needed by the businesses.
• Analyze and recommend new technology, upgrades, and services for end users.
• Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.
• Rotation of on‑call schedule for after‑hours support.
• Participate in various IT and business projects.
• Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
• IT support for warehouse management (scanner and printers), where applicable.
• Responsible for telephone and network socket patch management, where applicable.
• Participation in the continuous improvement of existing and new helpdesk processes.
• Collection and administration of documentation.

Qualifications

• High school diploma, GED, or country equivalent required.
• 2+ years of help desk and/or IT field technician experience in support of a medium‑sized business (250 users or more) required.
• Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician, etc., or a comparable qualification.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting, Financial Services, and Banking

Location

Madrid, Community of Madrid, Spain