Onsite Support Engineer L.5/L2 - SP

Excis Compliance; Barcelona; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Global career opportunities

Professional development

Collaborative international team

Exposure to enterprise IT infra

Descripción de la vacante

Excis seeks a Field Service Engineer in Barcelona to deliver onsite and remote IT support for enterprise users. You will handle hardware/software/network issues, imaging and deployment, AD management, and AV equipment checks.

Collaboration with engineers and vendors is essential to meet SLA targets. Ideal candidates have 2+ years in Desktop/IT support, fluent Spanish and English, and strong customer service skills to thrive in a fast-paced environment.

Formación

• 2+ years of Desktop Support, IT Support, or Field Services.
• Fluent in Spanish and English (spoken and written).
• Strong customer service and communication skills.

Responsabilidades

• Deliver onsite and remote IT support for end users.
• Provide first-line helpdesk and desktop support for hardware, software, and network issues.
• Perform desktop lifecycle activities: imaging, deployment, configuration, troubleshooting, hardware replacement.
• Diagnose and resolve technical issues with diagnostic tools and knowledge base.
• Manage user administration including Active Directory and access.
• Support and maintain local IT infrastructure: Windows workstations, servers, printers, LAN/WAN, basic networking, AV equipment.
• Support mobile devices (iOS and Android).
• Coordinate with engineering teams and vendors for deployments, upgrades, migrations, and implementations.
• Act as primary POC for local IT support.
• Log, track, and resolve incidents via ITSM tools (ServiceNow or equivalent).
• Assist with IT asset management, inventory tracking, and reporting.

Conocimientos

Customer service

Communication

Troubleshooting

Multi-tasking

Herramientas

ServiceNow

Windows 10/11

Active Directory

Imaging/Deployment

AV equipment

Descripción del empleo

Join Excis – A Global Leader in IT Support & Infrastructure Services!

At Excis, we deliver world-class IT support solutions to enterprise clients across the globe. With operations in 190+ countries, 6,000+ engineers, and 200+ enterprise clients, we are committed to innovation, collaboration, and exceptional customer service.

We're looking for a Field Service Engineer (Desktop Support) to join our team in Barcelona, Spain. If you're passionate about IT support, enjoy solving technical challenges, and thrive in a fast-paced enterprise environment, we'd love to hear from you!

Why Join Excis?

• Operations in 190+ countries
• Trusted by 200+ Enterprise Clients
• Collaborative and supportive work environment

Key Responsibilities

• Deliver high-quality onsite and remote IT support for end users across assigned locations.
• Provide first-line helpdesk and desktop support for hardware, software, and network-related issues.
• Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting, and hardware replacement.
• Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation.
• Manage user administration activities including Active Directory account management and access support.
• Support and maintain local IT infrastructure, including:
  • Windows workstations
  • Servers
  • Printers
  • LAN/WAN connectivity
  • Basic network components
• Support mobile devices running iOS and Android.
• Conduct regular meeting room and AV equipment health checks to ensure operational readiness.
• Coordinate with internal engineering teams and external vendors for deployments, upgrades, migrations, and technical implementations.
• Act as the primary Point of Contact (POC) for local IT support.
• Ensure all incidents and service requests are logged, tracked, and resolved within SLA using ServiceNow or equivalent ITSM tools.
• Assist with IT asset management, inventory tracking, stock control, and documentation.
• Prepare inventory and asset reports, including trend analysis for recurring hardware failures.
• Provide support to nearby locations when required.
• Follow company security policies, operational procedures, and best practices.

Requirements

• Minimum 2+ years of experience in Desktop Support, IT Support, or Field Services.
• Fluency in Spanish and English (spoken and written) is mandatory.
• Strong customer service and communication skills.
• Hands‑on experience with:
  • Windows 10/11
  • Active Directory
  • ServiceNow or similar ITSM tools
  • Desktop/laptop deployment and imaging
  • Hardware troubleshooting and replacement
  • Mobile device support (iOS & Android)
  • Basic networking and server support
  • Meeting room technologies and AV equipment
• Experience performing warranty hardware repairs for HP, Dell, or Lenovo devices is an advantage.
• Strong troubleshooting and analytical skills.
• Ability to work independently while managing multiple priorities.
• Flexible to travel to nearby customer locations when required.
• Knowledge of Microsoft Office applications and endpoint security solutions.
• Experience with ITIL processes, enterprise environments, or application support is a plus.

What We Offer

At Excis, your expertise makes a real impact. You'll join a dynamic global team where you'll work with cutting‑edge technologies while supporting enterprise clients worldwide.

• Competitive compensation
• Global career opportunities
• Professional development and continuous learning
• Collaborative international work environment
• Exposure to enterprise IT infrastructure and modern workplace technologies
• Opportunity to grow with one of the world's leading IT support organizations

Ready to Take the Next Step?

If you're a customer‑focused IT professional looking to grow your career with a global technology company, apply today and become part of the Excis team in Barcelona, Spain.

Excis – Delivering IT Excellence Worldwide.