Multilingual Remote Robotics Tech Support Specialist

Cross Border Talents; Gerona; À distance; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medtronic Incentive Plan (MIP)

Résumé du poste

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio across EMEA. You will remotely support the Hugo system and DS1, communicating with healthcare professionals, SUS and field engineers, while coordinating escalation and field service when needed.

The role requires robotics experience, strong problem-solving, and fluency in Portuguese, English and Italian. On-site training may be required domestically and internationally, with regular CET hours and

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilités

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Connaissances

Multilingual: Portuguese, English, and

Formation

Biomedical/electrical/mechanical engineering degree

Medical degree with technical skills

Description du poste

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio across EMEA. You will remotely support the Hugo system and DS1, communicating with healthcare professionals, SUS and field engineers, while coordinating escalation and field service when needed.

The role requires robotics experience, strong problem-solving, and fluency in Portuguese, English and Italian. On-site training may be required domestically and internationally, with regular CET hours and