Multilingual Customer Support Specialist Hybrid

The Cigna Group; Madrid; Híbrido; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Training

IT Kit

24 days holiday per year + Birthday

Private Medical and Dental Insurance

Life Assurance

Flexible dress code

Descripción de la vacante

The Cigna Group in Madrid seeks a multilingual customer service representative to support clients around the world. You will handle contract administration and client communication within the Contact Center.

Responsibilities include managing queries via phone and email, documenting interactions, and aiming for first-time resolution while maintaining quality standards. The role offers a hybrid work model with two office days per week.

Formación

• Must have advance or bilingual knowledge of English, Spanish and Italian (C1/C2).
• Residence within Madrid (City).
• Commit to 39 hours per week and to a 10 week induction training (Mon-Fri, 9:00-16:48 at office).
• Available to work Tue-Sat from 10:00 to 17:45.

Responsabilidades

• Manage day-to-day queries of clients and insurers through telephone and written channels (email, letter, fax).
• Document every interaction concisely and follow internal procedures.
• Resolve customer issues aiming for first-time resolution.
• Maintain quality standards according to internal directives.
• Address customer inquiries following established procedures and guidelines.
• Handle medical issues in collaboration with medical consultants.
• Translate documents when needed.
• Support service planning to keep performance on track.
• Identify root causes from complaints and suggest improvements.
• Propose process improvements to management.

Conocimientos

Multilingual English/Spanish/Italian

Customer-focused

Problem solving

Communication skills

Organizational skills

Time management

Proactive process improvements

Tech-savvy

Herramientas

CRM systems

Descripción del empleo

The Cigna Group in Madrid seeks a multilingual customer service representative to support clients around the world. You will handle contract administration and client communication within the Contact Center.

Responsibilities include managing queries via phone and email, documenting interactions, and aiming for first-time resolution while maintaining quality standards. The role offers a hybrid work model with two office days per week.